Field Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Offer technical assistance to address network performance challenges and aid in resolving outages.

• Oversee smaller projects or segments, providing accurate updates on status and progress.

• Identify and propose enhancements related to maintenance and repair processes.

• Collaborate with senior technicians to create job aids, scopes of work, and procedural documentation.

• Complete necessary training to stay updated on systems, products, and organizational standards.

• Undertake additional duties and projects as assigned by business management.

• Provide support to the Engineering & Operations team across Western Pennsylvania to Northern West Virginia.

• Engage in travel within the market, including occasional day trips to nearby areas and potential assistance along the I-79 corridor.

⛳️ Requirements

• Bachelor's Degree or a combination of education and experience considered equivalent (Required).

• Preferred fields of study include Vocational/Technical Training or a related discipline.

• 2–4 years of experience in Field Operations and maintenance.

• 2–4 years of experience in wireless telecommunications or a related field.

• Understanding of electronics and interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, AC-DC power systems, and AI.

• Practical knowledge of Radio Access Network (RAN) architecture, components, and operations.

• Familiarity with wireless backhaul technologies and configurations, including microwave and fiber-based solutions.

• Proven experience with, or capacity to learn, RAN equipment and 5G NR standards.

• Working knowledge of base station equipment, including installation, configuration, and maintenance.

• Awareness of disaster recovery protocols and the ability to implement contingency plans.

• Capability to systematically identify, diagnose, and resolve network issues across hardware and software systems.

• Ability to plan, coordinate, and carry out field assignments while managing time, resources, and priorities.

• Competence in providing hands-on technical support and field-level assistance.

• Proficiency in computer applications, including Microsoft Office Suite and Internet Protocol, with a willingness to use AI-driven tools.

• Experience with fiber test, line, and antenna test equipment is preferred.

• Availability for flexible hours, including day and night shifts, weekends, holidays, and on-call rotation.

• Physical ability to lift 50–70 pounds and work outdoors in various weather conditions.

• Must be at least 21 years old to operate a company-assigned vehicle.

• Legally authorized to work in the United States.

• Required to travel within the market.

• This is a DOT-regulated position.

• Excellent verbal and written communication skills are preferred.

• Capability to work both independently and collaboratively in a team setting is preferred.

🏝️ Benefits

• Annual stock grant.

• Employee stock purchase plan.

• 401(k).

• Free, year-round financial coaching.

• Comprehensive medical, dental, and vision insurance.

• Flexible spending account.

• Paid time off.

• Up to 12 paid holidays.

• Paid parental and family leave.

• Family building benefits.

• Backup care.

• Enhanced family support.

• Childcare subsidy.

• Tuition assistance.

• College coaching.

• Short- and long-term disability coverage.

• Voluntary AD&D coverage.

• Voluntary accident coverage.

• Voluntary life insurance.

• Voluntary disability insurance.

• Voluntary long-term care insurance.

• Discounts on mobile services and home internet.

• Pet insurance.

• Commuter and transit programs.

• Eligibility for an annual bonus or periodic sales incentives for regular, non-temporary employees.

• Opportunities for career growth and development.