Field Support Technician – Temporary, 6-Month Assignment

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute thorough room-by-room walkthroughs to verify device placement and quantities utilizing Inspiren's mapping and walkthrough tools.

• Conduct scans of the wireless network (Wi-Fi).

• Record room names, device quantities, and placement information.

• Identify exceptions, access complications, or uncertainties regarding placement for the Implementation Manager.

• Assist with the mounting, cable organization, and power verification for AUGi, Sense, Help Button, Gateway, and Link devices.

• Carry out quality assurance inspections on installed devices.

• Offer field support for installed devices, including troubleshooting, minor modifications, and device swaps or replacements.

• Keep detailed installation/service logs that track serviced devices, their locations, and any exceptions.

• Adhere to facility cleanliness and control protocols.

• Update spreadsheets and tracking systems with the status of installations and services.

• Perform ongoing maintenance for individual devices or entire installed communities.

• Maintain professional communication with community staff, leadership, and residents; escalate issues when necessary.

• Comply with resident privacy, dignity, and interaction guidelines.

• Collaborate with the onsite or remote Implementation Manager via Slack/text at smaller or remote-supported locations.

• Provide end-of-day summaries and promptly escalate critical obstacles.

• Submit expense reports promptly.

⛳️ Requirements

• Must successfully pass a background check.

• Experience in installation and device maintenance is required.

• Must have reliable availability for full-week travel (2–3 sites per week).

• Comfortable working in senior living or healthcare-adjacent environments.

• Strong communication skills for interactions with clients and residents.

• Ability to succeed in a dynamic environment with changing priorities.

• Exceptional attention to detail and capability to handle multiple tasks simultaneously.

• Proficient in managing customer and resident experiences with professionalism and empathy.

• High level of personal integrity and accountability.

• Capability to stand and walk for up to 8 hours each day.

• Able to lift up to 30 lbs comfortably.

• Proficient in climbing up and down a ladder repeatedly throughout the day.

• Ability to rearrange furniture as necessary for installation or service access.

• Capability to get on and off the floor for servicing low-mounted devices.

• Ability to maintain composure and professionalism under physical and situational pressures.

🏝️ Benefits

• Equity that allows you to share in the impact and value being created.

• Semiannual reviews to support ongoing development.

• Access to advanced AI tools and comprehensive company training.

• Extensive medical, dental, and vision insurance coverage.

• Mental health resources and employee assistance programs.

• 401(k) retirement savings plan.

• Options for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• Company-sponsored life and disability insurance.

• Flexible paid time off (PTO).

• Five paid sick days per year.

• Holidays observed by the company.

• Company-wide recharge periods.

• Up to 12 weeks of paid parental leave.

• Additional leave for birthing parents.

• Benefits for fertility and family building.

• Paid caregiver and bereavement leave.

• Hybrid and remote work arrangements based on role and location.

• Reimbursements for home office, internet, or phone expenses where applicable.

• Variable compensation where applicable.