Field Support Representative

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate closely with Field Sales Professionals and Customer Support to devise strategies for maintaining and expanding customer accounts.

• Install, onboard, and train clinic personnel to utilize IDEXX products and services effectively.

• Identify further customer requirements and present suitable solutions.

• Provide onsite technical support during critical customer need visits.

• Conduct daily field visits to customers and adjust schedules for customer events and industry events/tradeshows.

• Offer onsite assistance for product or service installation, training, and troubleshooting.

• Install equipment at customer locations, assemble components, test operations, and make necessary adjustments to equipment.

• Educate customers on company products, equipment, and services using various formats and materials.

• Troubleshoot and resolve customer issues related to company products and services.

• Support new customer installations and go-live events, ensuring issue resolution is coordinated.

• Communicate customer needs for additional products and services to sales, research and development, and other teams.

• Conduct research on customers prior to site visits to anticipate challenges and enhance the customer experience.

• Elaborate on the benefits of additional company products and services.

• Document customer visits and interactions thoroughly.

• Support quality management systems and compliance requirements.

⛳️ Requirements

• A minimum of three (3) years of experience in a veterinary clinic setting.

• A background in training and/or practice management is strongly preferred.

• Strong ability to build relationships with diverse personalities.

• Effective communication and collaboration skills with customers, management, and peers.

• Capability to establish strong partnerships with customers and colleagues.

• Ability to plan and prioritize work in a dynamic environment while making quality, timely decisions.

• Excellent listening skills and the ability to adapt approach and demeanor to various situations.

• Comfortable with learning and utilizing computers, tablets, and smartphones.

• Preferred experience in computer networking.

• Fluency in English is required.

• A valid Driver’s License is mandatory.

• Willingness to work weekends and overtime during weekdays as needed.

• Ability to travel occasionally overnight and sporadically internationally for special business meetings.

• Capacity to stand and sit for extended durations.

• Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus.

• Ability to communicate verbally via phone and in person.

• May be required to lift, move, and carry up to 60 pounds.

🏝️ Benefits

• A competitive salary with the potential for an annual bonus.

• Pension plan contributions covered by IDEXX.

• On-the-job training and opportunities for career advancement.

• Paid volunteer days off.

• ThanXX recognition program.

• Additional benefits offered.