Field Support Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Support Account Executives by managing administrative tasks related to DMVdesk.

• Collaborate with Account Managers in a specific region to ensure regular client interactions.

• Address and resolve client concerns promptly.

• Execute live scanning (fingerprinting) procedures.

• Carry out VIN verifications.

• Organize and clean logbooks.

• Set up and configure computers, printers, and monitors.

• Create floor plans and gather necessary documents.

• Install required software.

• Assist with the preparation of DMV documents.

• Provide support to DMVdesk by handling technical support tickets.

• Accompany the Registration Support team to help with the processing of DMV paperwork.

⛳️ Requirements

• This is an entry-level position.

• Capability to perform live scanning (fingerprinting).

• Ability to conduct VIN verifications.

• Proficiency in cleaning up logbooks.

• Competence in setting up computers, printers, and monitors.

• Skills in drafting floor plans and collecting documents.

• Familiarity with software installation.

• Capability to assist with DMV document preparation.

• Ability to help with technical support tickets.

• A desire to learn DMV paperwork processes.

• A willingness to understand Business Partner Automation Regulations.

• Interest in learning about DMVdesk.

• Openness to riding alone with the Registration Support team to assist in processing DMV paperwork.

• Willingness to participate in RMP Online Classes.

• Eagerness to learn the rules and regulations governing various DMV transactions.

🏝️ Benefits

• Comprehensive healthcare coverage for you and your family, including Medical, Dental, and Vision.

• Tax-advantaged accounts such as Health Savings Account (HSA) and Flexible Spending Accounts (FSA).

• Generous paid time off (PTO).

• Pet insurance coverage.

• Retirement planning assistance.

• Identity theft insurance.

• Life and disability insurance options.

• Commuter benefits available.

• Accident & hospital, critical illness insurance.

• Tuition reimbursement programs.

• A culture that prioritizes employees first.

• A collaborative work environment.

• Opportunities for personal growth and contributions to the organization's success.