Field Specialist, IGT

This is a fully remote position, open to applicants in Germany.

📋 Description

• Execute repairs and installations independently, which includes remote repairs and Field Change Orders.

• Assess faults across various systems and determine solutions while taking into account clinical, technical, and commercial factors.

• Ensure customer satisfaction by maintaining professional communication, proactively managing escalations, collaborating with both internal and external partners, and providing guidance to colleagues.

• Deliver technical training during installation processes.

• Oversee small-scale projects, including relocations and upgrades.

• Resolve IT and network issues independently.

• Assist Sales and Project Management teams with technical inquiries.

• Offer pertinent information and support to customers as part of maintenance operations.

• Thoroughly document all activities in line with Philips quality standards.

• Report safety-related issues and adhere to applicable processes.

• Function as a Medical Devices Advisor in compliance with Section 31 of the German Medical Devices Act (MPG).

• Engage with regulatory bodies, such as regional medical associations.

⛳️ Requirements

• Experience in field service, along with relevant knowledge of medical technology and basic medical principles.

• Outstanding internal and external communication skills, a confident demeanor, dependability, and a professional commitment.

• Strong customer management abilities, assertiveness, and effective escalation management skills.

• Ability to collaborate across functions and strong teamwork capabilities.

• High adaptability, willingness to travel extensively and work in various regions (>70%), including weekends and being on call 24/7.

• Solid understanding of IT and networking concepts.

• Proficient in MS Office and possess strong documentation skills.

• Experience in a radiology setting and knowledge of radiation protection.

🏝️ Benefits

• Competitive compensation aligned with the IG Metall collective agreement.

• 30 days of annual leave.

• Subsidized Deutschlandticket.

• Leasing options for personal use, including bicycles, vehicles, smartphones, and more.

• Access to Philips University & Philips in Balance: a variety of health, professional development, and personal growth programs.

• Philips Pension Fund: retirement benefits funded by the employer.

• Paid partner leave: two weeks of paid leave for partners in connection with the birth of a child.

• Philips MyShop: discounts on Philips products.

• One paid day for volunteering activities.

• Diverse team and cultural initiatives, including sustainability and diversity efforts.

• Company car with an option for private use, subject to a 1% taxation.