Field Services Technician – West

This is a fully remote position, open to applicants in Nevada, +2 more states.

📋 Description

• Install, integrate, test, and document enterprise networking, wireless, compute, storage, and data center infrastructure at customer locations across North America.

• Install, mount, replace, relocate, and decommission enterprise networking and infrastructure equipment.

• Rack and stack switches, routers, firewalls, servers, storage systems, UPS units, rack PDUs, and associated technology.

• Set up network cabinets, equipment racks, cable management systems, ladder racks, basket trays, conduit, raceways, and cable pathways.

• Verify equipment placement according to floor plans, rack elevations, and implementation documentation.

• Ensure proper equipment alignment, airflow, accessibility, and long-term serviceability.

• Pull, route, terminate, label, and test Cat5e, Cat6, Cat6A, and fiber-optic cabling.

• Install single-mode and multimode fiber infrastructure.

• Install patch cords and complete equipment cross-connects.

• Integrate racks with rail kits, mounting hardware, cable managers, networking, compute, storage, and security equipment.

• Build neat rack elevations and dress copper and fiber cabling according to White Glove standards.

• Install, replace, and mount enterprise wireless access points.

• Assist engineers with wireless validation, infrastructure testing, and post-installation assessments.

• Certify installed copper cabling and test fiber-optic infrastructure for continuity and performance.

• Confirm equipment connectivity, power, and physical installation.

• Conduct visual quality inspections and complete installation checklists.

• Resolve installation issues or escalate concerns to project resources.

• Capture photographs of installation and completion.

• Record cable identifiers, equipment serial numbers, and asset information.

• Update rack elevations, cable schedules, installation documentation, and as-built documentation.

• Complete daily project reports and status updates.

• Represent Myriad360 in a professional manner during customer engagements.

• Communicate effectively with customers, project teams, engineers, and site contacts.

• Safeguard customer facilities, equipment, and work areas.

• Maintain clean, organized, and safe job sites.

• Adhere to customer access, safety, security, and operational requirements.

• Engage in ongoing security awareness training and comply with company policies.

• Identify and escalate security risks and contribute to remediation efforts.

• Complete the Myriad360 White Glove Academy within the first 30 days of employment.

• Perform additional duties as assigned.

⛳️ Requirements

• Proven experience in installing enterprise network, data center, or IT infrastructure.

• Familiarity with structured copper and fiber-optic cabling.

• Experience in mounting wireless access points and enterprise network equipment.

• Ability to interpret floor plans, rack elevations, cable schedules, and installation drawings.

• Basic understanding of enterprise networking and infrastructure hardware.

• Proficient in safely using hand tools, power tools, ladders, and lifts.

• Strong customer service, communication, and teamwork skills.

• Exceptional attention to detail and a commitment to quality.

• Willingness to travel extensively, including overnight trips and scheduled maintenance windows.

• Capability to lift and move equipment weighing up to 75 pounds.

• Ability to work safely on ladders, lifts, and active customer job sites.

• Must be located in the United States.

• BICSI Installer or Technician certification is preferred.

• OSHA 10 or OSHA 30 certification is preferred.

• Experience with Fluke cable certification equipment is preferred.

• Experience in fiber termination, splicing, and testing is preferred.

• Familiarity with installing technologies from Cisco, Juniper, HPE Aruba, Palo Alto Networks, Dell, HPE, or similar enterprises is preferred.

• Experience in enterprise data centers, colocation facilities, warehouses, or technology deployment environments is preferred.

• Successful completion of the Myriad360 White Glove Academy written and hands-on certification assessments is required before independently representing Myriad360 during customer engagements.

🏝️ Benefits

• Unlimited Paid Time Off (PTO).

• Incentive compensation plans for all employees.

• Company-funded 401k contributions.

• Zero-cost employer-covered health insurance.

• Annual BYOD (Bring Your Own Device) reimbursement up to $500.

• Paid Parental Leave.

• Transparent, candid culture with 1:1 coaching, performance reviews, and consistent feedback loops.

• A quirky, diverse, respectful, high-performing team that you’ll want to achieve greatness with!