Field Services Technician

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Carry out product installations in accordance with established procedures

• Perform service tasks following the specified procedures

• Represent the company while delivering top-notch installation and servicing of products

• Provide professional and friendly customer service during onsite interactions

• Employ safe and defensive driving practices while keeping a clean driving record

• Work effectively to keep installation and service costs competitive

• Adhere to procedures and offer documented feedback on any deviations

• Organize and manage spare parts inventory

• Maintain a tidy and orderly work vehicle

• Follow company policies, processes, and procedures

• Ensure installations are performed according to work orders

• Secure customer signatures for approval of completed tasks

• Record non-standard installations/services and proactively suggest solutions

• Submit all necessary paperwork and reports to the home office

• Offer suggestions for process improvements

⛳️ Requirements

• Valid driver's license to operate a company vehicle at customer sites

• Knowledge of 12-volt vehicle upfitting/outfitting installations, including GPS and monitoring systems

• Capability to alternate between sitting and standing, and to climb steps/ladders, crouch, and kneel as required

• Ability to lift 75 lbs. and 35 lbs. overhead

• Capacity to fit in/under semi-confined spaces within and beneath vehicles

• Minimum 95% accuracy in achieving Target Times for assigned installations

• Clean driving record achieved through safe and defensive driving practices

• Ability to carry out installations in line with installation and service work orders

• Competence in obtaining customer approvals with appropriate signatures

• Skill in documenting non-standard installations/services and identifying corrective measures

• Proficiency with Microsoft Office applications

• Professional appearance and effective communication with customers

• Ability to submit paperwork and reports to the home office promptly

• Capacity to provide suggestions for process enhancements

• Capability to adhere to the Pro-Vision Installation policy and procedure manual

• Additional requirements and responsibilities as assigned

🏝️ Benefits

• Equal Opportunity Employer

• Reasonable accommodations for qualified applicants and employees with disabilities, in accordance with the Americans with Disabilities Act