Field Services Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and assist with site surveys, preparation, and installation of systems.

• Implement and facilitate VCS system transitions from outdated voice platforms to advanced systems.

• Carry out the decommissioning of obsolete voice communication systems.

• Execute independent testing and validation of systems to ensure compliance with power installation, cabling integrity, and alignment with equipment and site specifications.

• Conduct maintenance, troubleshooting, and repairs on VCS and associated telecom/IT infrastructure.

• Utilize diagnostic tools to detect and address voice, network, and hardware issues.

• Assist with preventive maintenance and health checks of systems.

• Offer on-site customer support and provide end-user training and orientation as required.

• Keep precise technical documentation, service records, and cutover logs.

• Ensure adherence to safety protocols, site security, and operational standards.

• Collaborate with engineers, program teams, and other field technicians during deployment tasks.

• Aid in the installation, transition, and maintenance of next-gen Voice Communication Switch systems.

• Contribute to successful site preparations, system cutovers, customer acceptance, and the decommissioning of legacy systems in operational settings.

⛳️ Requirements

• A minimum of 8 years of experience with a BS/BA; at least 6 years with an MS/MA; a minimum of 3 years with a PhD; 10 years with an AS; or 12 years in lieu of a degree.

• Must be a US Citizen with the capability to obtain and maintain a public trust clearance.

• Practical experience with Voice Communication Switch (VCS) systems or comparable mission-critical voice platforms.

• Proven experience in supporting system cutovers, migrations, or technology refresh initiatives.

• Familiarity with telecommunications infrastructure.

• Understanding of VoIP technologies.

• Awareness of cabling standards and power validation.

• Knowledge of networked voice systems.

• Strong skills in troubleshooting and root-cause analysis.

• Experience with test equipment and diagnostic tools in field conditions.

• Familiarity with operational environments where uptime and reliability are paramount.

• Excellent technical problem-solving skills.

• Strong customer service and communication capabilities.

• Ability to work autonomously in remote field locations.

• Strong discipline in documentation and reporting.

• High attention to detail and compliance with procedures.

• Effective time management skills and the ability to adhere to deployment schedules.

• Team-oriented approach with the ability to collaborate across various technical disciplines.

• Willingness to travel extensively, approximately 95% of the time.

• Eligibility for public trust clearance.

🏝️ Benefits

• Overtime eligibility.

• Potential for shift differential.

• Possible discretionary bonuses.