Field Service Technician II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Execute customer installations, maintenance, and service calls efficiently and promptly.

• Service and repair electromechanical devices, such as ATMs and self-checkout systems, within a designated territory.

• Conduct scheduled maintenance, corrective repairs, and system overhauls.

• Diagnose and resolve issues related to hardware, software, networking, and system configurations.

• Manage network failures, system access, security settings, and remote connectivity.

• Organize and prioritize customer issues, proactively addressing problems when feasible.

• Communicate with customers in a transparent, supportive, and professional manner focused on resolution.

• Engage in both virtual and hands-on training programs offered by NCR Atleos.

• Adhere to NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.

• Perform other related tasks consistent with qualifications and business needs.

• May be reassigned to nearby service territories during standard shifts to fulfill operational requirements.

• May choose to participate in overnight travel assignments to enhance broader service coverage.

⛳️ Requirements

• Local candidate within the specified geographic area.

• One (1) or more years of relevant experience.

• Authorized to work in the United States.

• Minimum age of 19 years.

• Valid driver's license and driving record that complies with NCR Atleos' fleet standards.

• Proficiency in PC skills, basic electronic skills, and familiarity with operating systems.

• Ability to perform essential job functions without reasonable accommodation, including extended travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 lbs. unaided; bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating various sizes of objects.

• Employment offers are contingent upon passing screening criteria relevant to the position.

• Experience with large servers, mainframe computers, and imaging software is preferred.

• A+ Certification, CompTIA, or Network+ (N+) Certification is preferred.

🏝️ Benefits

• Comprehensive training provided through NCR Atleos.

• Virtual and hands-on classroom training opportunities.

• Access to dedicated teachers, mentors, and coaches.

• Medical Insurance.

• Dental Insurance.

• Life Insurance.

• Vision Insurance.

• Short/Long Term Disability coverage.

• Paid Vacation.

• 401k plan.

• Opportunities for overnight travel assignments, with travel adhering to company policy and reimbursement guidelines.