Field Service Technician II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Efficiently execute customer installations, maintenance, and service calls

• Service electromechanical devices like ATMs and self-checkout systems within a designated territory

• Conduct maintenance repairs and comprehensive system overhauls

• Oversee network issues including traffic management, configuration, security, and remote system access

• Organize and prioritize customer concerns

• Engage with customers in a friendly, helpful, and approachable manner

• Cultivate long-lasting customer relationships and deliver effective solutions

• Serve as the initial point of contact for customers

• Complete formal training to enhance customer service effectiveness

⛳️ Requirements

• Local candidates from a specific geographic area

• Must be authorized to work in the United States

• Minimum age of 19 years

• Possession of a valid driver’s license and a driving record that meets NCR Atleos fleet criteria

• Proficient PC skills, basic electronic knowledge, and familiarity with operating systems

• Capability to perform essential job functions with or without reasonable accommodation

• Willingness to travel extensively, including driving for several hours daily

• Flexibility to work rotating and weekend shifts

• Ability to lift and carry tools, parts, and equipment weighing up to 50 lbs. unaided

• Capability to bend, squat, walk, stand, sit, reach, and manipulate objects of various sizes

• Preference for familiarity with large servers, mainframe computers, and imaging software

• Preferred A+ Certification, CompTIA, or N+ Certification

• One or more years of relevant experience is preferred

🏝️ Benefits

• Comprehensive training provided by NCR Atleos

• Virtual and hands-on classroom training opportunities

• Access to dedicated teachers, mentors, and coaches

• Medical Insurance coverage

• Dental Insurance coverage

• Life Insurance coverage

• Vision Insurance coverage

• Short/Long Term Disability benefits

• Paid Vacation time

• 401k retirement plan