Field Service Technician II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct customer installations, maintenance, and service calls efficiently and promptly.

• Service and repair electromechanical devices, such as ATMs and self-checkout systems, within a designated area.

• Carry out scheduled maintenance, corrective repairs, and system overhauls.

• Identify and resolve issues related to hardware, software, networking, and system configuration.

• Oversee network faults, system access, security settings, and remote connectivity.

• Organize and prioritize customer issues, proactively addressing problems whenever possible.

• Interact with customers in a professional manner, focusing on effective resolutions.

• Engage in NCR Atleos virtual and practical training programs.

• Adhere to company policies, health and safety regulations, maintain accurate timekeeping, and comply with fleet and safe-driving standards.

• May be reassigned to nearby service territories during regular shifts.

• May opt to participate in overnight travel assignments to enhance overall service coverage.

⛳️ Requirements

• Must be a local candidate within the specified geographic region.

• Authorized to work in the United States.

• Minimum age of 19 years.

• Possess a valid driver’s license and driving record that aligns with NCR Atleos fleet standards.

• Proficient in PC skills, basic electronic knowledge, and familiar with operating systems.

• Capable of performing essential job functions without reasonable accommodation, including extended travel with several hours of driving daily; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance; bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

• Familiarity with large servers, mainframe computers, and imaging software is preferred.

• A+ Certification, CompTIA, or Network+ (N+) Certification is required.

• At least one (1) year of relevant experience is necessary.

• Successful completion of applicable screening criteria is mandatory.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

• Virtual and hands-on classroom training

• Support from dedicated teachers, mentors, and coaches

• Overnight travel assignments with reimbursement guidelines as per company policy