Field Service Technician II

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Travel to customer locations across the continental United States, primarily focusing on the East Coast.

• Conduct repairs on Alma Lasers equipment.

• Execute scheduled preventative maintenance tasks.

• Offer Level 2 technical troubleshooting support to customers over the phone.

• Diagnose and troubleshoot issues with malfunctioning medical instruments or equipment.

• Repair equipment following the diagnostic process.

• Interpret diagrams and schematics to perform complete board replacements as necessary.

• Test machines post-repair to confirm proper functionality.

• Maintain and complete necessary repair documentation.

• Provide Level 2 support via phone to both customers and internal team members.

• Adhere to company safety and health regulations.

• Carry out low voltage electrical repairs using tools such as multimeters and oscilloscopes.

• Schedule appointments for preventative maintenance, service calls, and installations.

• Collaborate closely with the Client Relations team to address customer concerns.

• Perform device calibration utilizing designated test equipment like power meters.

• Mentor and assist other field service personnel.

• Create troubleshooting documentation for the Client Relations team.

• Support in mentoring peers and other departments as required.

⛳️ Requirements

• Associate's degree in electrical or electronic repair, or equivalent experience.

• 4+ years of experience in Field Service.

• Experience with component-level repair is preferred.

• Familiarity with ISO 13485 certification is preferred.

• Proficient in reading diagrams and schematics.

• Knowledge of Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook).

• Experience with NetSuite and Salesforce is preferred.

• Strong organizational skills.

• Ability to manage multiple tasks simultaneously.

• Positive attitude and approach toward job responsibilities and the Alma team.

• Capacity to retain significant amounts of information.

• Documentation proving eligibility to work in the United States will be required.

• Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds.

• Willingness and capability to travel 75-90% as required.

• Ability to work in both professional and medical office environments.

• Capability to occasionally sit, climb or balance, and stoop, kneel, crouch, or crawl.

• Specific vision abilities including close, distance, color, peripheral, and depth perception, along with the ability to adjust focus.

🏝️ Benefits

• Eligible for overtime pay in compliance with applicable federal and state laws.

• Reasonable accommodations may be made to assist individuals with disabilities in performing essential functions.

• Equal opportunity employment.