Field Service Technician II

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Travel to customer locations across the continental United States, primarily focusing on the East Coast.

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.

• Repair equipment following diagnosis.

• Interpret diagrams and schematics to carry out full board swaps as necessary.

• Test machines post-repair to ensure they function correctly.

• Maintain and complete repair documentation.

• Provide Level 2 technical support via phone to customers and internal team members.

• Adhere to company safety and health policies.

• Conduct low-voltage electrical repairs utilizing multimeters, oscilloscopes, and various hand tools.

• Schedule appointments for preventive maintenance, service calls, and installations.

• Collaborate closely with the Client Relations team to resolve customer issues.

• Perform device calibration using designated test equipment such as power meters.

• Mentor and support other field service personnel.

• Create troubleshooting documents for the Client Relations team.

• Assist in mentoring colleagues and other departments as necessary.

⛳️ Requirements

• Candidates must reside in or near New York or New Jersey.

• Associate's degree in electrical or electronic repair, or equivalent experience is required.

• Over 4 years of Field Service experience is necessary.

• Experience with component-level repair is preferred.

• Familiarity with ISO 13485 certification is preferred.

• Ability to read diagrams and schematics is essential.

• Proficiency in Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook) is required.

• Experience with NetSuite and Salesforce is preferred.

• Excellent organizational skills are mandatory.

• Ability to multitask is crucial.

• A positive attitude and a proactive approach to job responsibilities and the Alma team are essential.

• Documentation proving eligibility to work in the United States will be required.

• Willingness to travel 75–90% as needed.

• Capability to occasionally sit, climb or balance, and stoop, kneel, crouch or crawl.

• Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds.

• Required vision abilities include close, distance, color, peripheral, and depth perception, along with the ability to adjust focus.

🏝️ Benefits

• Eligible for overtime pay in accordance with applicable federal and state laws.

• Equal opportunity employer.