Field Service Technician

This is a fully remote position, open to applicants in Germany.

📋 Description

• Commissioning and maintenance of heat pumps at customer locations and for system operators.

• Offering service-oriented guidance to heating company customers via phone and in-person.

• Assisting colleagues in technical field service throughout the broader area surrounding the designated territory.

• Engaging in the on-call service to deliver prompt support to customers.

• Aiding in the promotion of sustainable energy solutions through commissioning, maintenance, and troubleshooting of heat pumps.

⛳️ Requirements

• Completed relevant vocational training as an HVAC and plumbing systems mechanic, refrigeration mechatronics technician, electronics technician for energy and building technology, electrician, or electrical installer.

• Preferred further training as a master craftsperson or state-certified technician.

• Professional experience in customer service, particularly in heating technology, refrigeration technology, or air conditioning and ventilation technology.

• Valid refrigerant handling certification.

• Valid Class B driver’s license.

• Proficient in written and spoken German.

• Strong technical skills, a high degree of customer focus, and a willingness to travel.

🏝️ Benefits

• Your workday begins and concludes at your home.

• Company vehicle from Mercedes-Benz, equipped on-site with necessary materials for service assignments.

• Modern company mobile phone provided.

• Health program available for employees and their families.

• Corporate Benefits offering discounts on a variety of brands and services.

• Company pension plan included.

• 30 days of paid vacation annually.

• Competitive total compensation package with additional benefits and health programs.