Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Install and commission both new and upgraded equipment, ensuring operation until speed and quality benchmarks are achieved.

• Identify and resolve mechanical, electrical, pneumatic, hydraulic, and control issues.

• Troubleshoot and adjust PLC logic as necessary.

• Provide remote support to customers by connecting online to their equipment.

• Train customer operators and maintenance personnel.

• Assist with trials, retrofits, changeovers, preventive maintenance, and equipment audits.

• Serve as BW's technical advisor on customer premises.

• Recognize upgrade, maintenance, and service opportunities to enhance equipment reliability and efficiency.

• Compile service reports and document root-cause analyses and equipment modifications.

• Maintain up-to-date manuals, drawings, and software programs.

• Prioritize safety for yourself, your colleagues, and the customer's staff.

• Senior technicians lead intricate line commissioning and manage factory and site acceptance tests.

• Senior technicians oversee site teams, including other OEMs and contractors.

• Senior technicians mentor junior technicians.

• Regional deployments involve handling nearby customer installations, repairs, and support.

• Systems deployments focus on large, complex line installations that may last several weeks.

• Hybrid deployments entail constructing machines in a BW facility, followed by installation and commissioning at customer locations and training of customer teams.

⛳️ Requirements

• Proficient in at least two of the following areas: mechanical (including hydraulics and pneumatics), electrical, and PLC/controls, with a strong desire to master the third.

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Automation, Engineering Technology, or a related technical field, or an equivalent combination of military technical training, vendor certifications such as Rockwell Automation or Siemens, and practical experience in commissioning, troubleshooting, and repairing automated production or packaging machinery.

• Ability to interpret electrical, pneumatic, and hydraulic schematics.

• Competence in troubleshooting wiring and I/O issues.

• A pragmatic, systematic, and innovative approach to problem-solving.

• Excellent communication skills for effective interaction with customers, team members, and management.

• Capability to produce detailed service reports and conduct operator and maintenance training sessions.

• Valid driver's license is required.

• Possession of a passport or ability to obtain one.

• Authorization to work in the United States.

• Willingness to travel up to 80%, occasionally on short notice.

• Senior Field Service Technician: a minimum of 5 years of field service or commissioning experience.

• Senior Field Service Technician: expert-level proficiency in at least two core skill areas.

• Senior Field Service Technician: experience in writing PLC logic and configuring HMIs, SCADA, VFDs, or servo systems.

• Preferred: experience with packaging machinery including can seamers, fillers, cappers, form-fill-seal machines, baggers, flow wrappers, labelers, cartoners, case packers, palletizers, and depalletizers.

• Preferred: field service or commissioning experience with an OEM, machine builder, or system integrator.

• Preferred: experience in food and beverage plants, including CIP and GMP practices.

• Preferred: OSHA 10 or 30 certification, or experience in a safety leadership role.

• Preferred: familiarity with Allen-Bradley Studio 5000 and Siemens TIA Portal.

• Preferred: experience with HMI, SCADA, machine vision, FactoryTalk, Wonderware, and Cognex.

• Preferred: knowledge of VFDs, servo and motion control, and robotics, including ABB and FANUC systems.

• Proficiency in Spanish or another second language is preferred.

• Ability to work on customer production floors, accommodating noise, machine hazards, and plant PPE requirements.

• Capacity to stand, climb, kneel, and crawl for extended periods.

• Ability to lift up to 50 lbs unassisted.

🏝️ Benefits

• Guaranteed 40 hours of pay each week.

• Overtime pay for extended shifts and weekend work on-site.

• Medical, dental, and vision coverage commencing on the first day.

• Paid time off (PTO) starting on the first day.

• 401(k) plan with company matching and immediate vesting.

• Company-paid life and disability insurance.

• Paid parental leave.

• Access to wellness and mental health resources.

• Paid training on BW equipment.

• Provision of personal protective equipment (PPE) and safety gear by the company.

• Company-issued laptop and mobile phone.

• Annual reimbursement for tools.

• Support for travel and per diem expenses while on assignment.

• Branded apparel provided.

• Continuous safety and technical training opportunities available.