Field Service Technician

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Carry out servicing, repair work, and installations for gaming equipment.

• Oversee inventory and ensure sufficient stock levels are maintained.

• Provide exceptional customer service and address client concerns.

• Execute regular maintenance inspections.

• Diagnose and troubleshoot equipment problems alongside the technical team.

• Keep precise service records and documentation.

• Ensure adherence to safety regulations and company policies.

• Educate and assist clients on the use and upkeep of equipment.

• Take part in weekend on-call duties.

• Travel to client sites as required for service-related tasks.

• Engage with clients and internal teams to assess service requirements.

• Recognize opportunities to enhance service delivery and client satisfaction.

⛳️ Requirements

• A valid New Zealand driver's license is essential.

• Demonstrated ability to provide outstanding customer service.

• A technical background in appliance servicing and installations is advantageous.

• Excellent problem-solving capabilities and keen attention to detail.

• Capability to work autonomously as well as collaboratively within a team.

• Exceptional time management and organizational skills.

• Proficient written and verbal communication abilities.

• Willingness to participate in weekend on-call duties.

• Familiarity with inventory management techniques is a plus.

• Passion for learning and adapting to new technologies.

• Completion of mandatory background screening and regulatory approvals is required.

• A criminal background check and fingerprinting may be necessary.

• Must acquire relevant gaming regulatory licenses or registrations when required.

• Authorization to work in New Zealand full-time without current or future visa sponsorship is necessary.

🏝️ Benefits

• Extensive on-the-job training.

• Comprehensive benefits package.

• Opportunities for global career advancement.

• Employee development and career progression pathways.

• Support for employee wellbeing.

• Commitment to equal employment opportunities.

• Assistance or accommodation provided for applying for a position.