Field Service Technician

This is a fully remote position, open to applicants in Australia.

📋 Description

• Conduct scheduled assignments, preventative maintenance, repairs, and system diagnostics on-site.

• Execute equipment installations, removals, upgrades, modifications, and game changes at customer locations, including during off-hours.

• Investigate and address complex system issues and carry out necessary repairs.

• Respond quickly and professionally to service requests while fulfilling customer expectations and SLA commitments.

• Collaborate with venue personnel to uphold customer satisfaction.

• Document and report all activities using Aristocrat’s field service management tools.

• Input service data in real-time and ensure 100% accuracy in service records, tasks, and inventory.

• Track part usage and complete returns following ATA’s SLA and compliance standards.

• Support internal service reporting and departmental requests.

• Adhere to Company and venue WHS policies, procedures, and regulations.

• Follow processes for accidents, incidents, and near-misses, conducting investigations as necessary.

• Ensure all activities align with Company, legislative, and regulatory compliance standards.

⛳️ Requirements

• Possession of a valid Australian driver’s licence.

• Ability to obtain and maintain relevant gaming licences for the state/territory; support will be provided by Aristocrat.

• Demonstrated problem-solving, troubleshooting, and fault-finding skills.

• Excellent communication skills coupled with a customer-oriented approach.

• Self-driven and capable of working independently across various customer sites.

• Strong organizational skills with the ability to manage time, tasks, and service schedules effectively.

• Proficient in using mobile devices and field service applications for reporting purposes.

• Willingness to work on weekends and public holidays as required.

• Capable of safely lifting/moving up to 25kg, utilizing proper manual handling techniques and tools.

• Comfortable stepping onto a safety step and performing tasks in various physical environments.

• Able to drive for extended periods and remain on foot for most of the workday.

• Comfortable bending, squatting, and performing tasks at ground level when necessary.

• Able to raise arms overhead and work at shoulder height if required.

• Subject to mandatory background checks and regulatory approvals.

• May need to undergo a criminal background check and provide fingerprints.

• Must have authorization to work in Australia without current or future visa sponsorship.

• Preferred experience in a technical field service position, gaming industry, or electronics/mechanical repair.

• Preferred knowledge of diagnostic tools, maintenance scheduling, service coordination, WHS systems, compliance environments, or regulated industries.

🏝️ Benefits

• Competitive salary.

• Global career opportunities.

• Supportive, inclusive, and safety-first culture.

• Opportunity to work with cutting-edge gaming technology and industry leaders.

• Comprehensive benefits package.

• Employee development and career advancement pathways.

• Equal employment opportunities.

• Assistance with applications or accommodation support.