Field Service Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Execute service tasks in accordance with work instructions, adhering to ABB's quality and safety standards.

• Provide exceptional customer service and perform service work aligned with customer orders and expectations.

• Communicate timelines and expectations for service work to foster customer loyalty.

• Collaborate on-site with clients to pinpoint opportunities for operational enhancements and resolve issues.

• Conduct field service duties, including diagnosing technical problems and performing certified troubleshooting on-site.

• Create material lists for service operations, ensuring that materials, parts, and equipment meet quality standards and are readily available.

• Carry out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Develop and nurture positive relationships with customers while identifying potential sales opportunities.

• Identify possible equipment failures and propose corrective measures.

• Recommend product and quality enhancements.

• Offer suggestions to management for improving operations and customer service.

• Adhere to safety protocols, uphold safe work and environmental practices, and promptly report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience servicing critical power equipment, OR an Associate’s Degree in electrical technology with over 3 years of experience, OR a High School Diploma/GED with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Advanced proficiency in communicating information (both written and verbal) across various organizational levels.

• High level of expertise in utilizing Microsoft Office products.

• Moderate project management skills using MS Project or Excel.

• Advanced capability in drafting test plans and reports that detail test outcomes.

• Strong organizational skills and ability to meet deadlines for administrative responsibilities.

• Excellent collaborative skills.

• Demonstrates a sense of urgency and ownership until task completion.

• Candidates must possess valid work authorization permitting them to work for ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan named the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) known as the High Deductible Plan.

• Select between two dental plans: Core and Core Plus.

• Vision benefits available.

• Company-provided life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D options available, fully paid by employees up to specified limits.

• Short Term Disability coverage for up to 26 weeks, paid by the company.

• Long Term Disability providing 60% of pay, funded by the company, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available, fully paid by employees (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave for up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation benefits based on years of service for hourly and non-exempt roles.