Field Service Technician

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Collaborate on-site with clients to pinpoint opportunities for operational enhancements and address pain points.

• Carry out field service duties, which include diagnosing technical issues and executing certified on-site troubleshooting.

• Compile material lists for service tasks, ensuring that all materials, parts, and equipment adhere to quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive customer relationships to boost satisfaction.

• Spot potential new sales opportunities while fulfilling customer requirements and relay them internally.

• Actively identify possible equipment failures and propose corrective measures.

• Recommend and suggest enhancements in product and quality.

• Provide management with suggestions for optimizing operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

• Report directly to the Service Manager.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience servicing critical power equipment, OR an Associate’s Degree in electrical technology with more than 3 years of experience servicing critical power equipment, OR a High School Diploma/GED and equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Advanced ability to interact and convey (both written and verbal) information to various levels within the organization.

• Proficient in using Microsoft Office products at an advanced level.

• Moderate proficiency in Project Management utilizing MS Project or Excel.

• Advanced capability in drafting test plans and reports that detail test findings.

• Strong organizational skills with the ability to meet deadlines in administrative tasks.

• Demonstrates effective collaboration with colleagues.

• Exhibits a sense of urgency and ownership; committed to completing the job!

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan named the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefit.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully paid by the employee up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – Company paid.

• Long Term Disability coverage at 60% of pay – Company paid; option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully paid by the employee (including Accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support services for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation based on years of service for hourly and non-exempt positions.