Field Service Technician

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Collaborate on-site with clients to pinpoint opportunities for operational enhancements and resolve issues.

• Conduct field service responsibilities, which include diagnosing technical problems and performing certified on-site troubleshooting.

• Create material lists for service tasks, ensuring that materials, components, and equipment align with quality standards and are readily available.

• Carry out installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Develop and sustain positive customer relationships to boost satisfaction levels.

• Recognize potential new sales opportunities while fulfilling customer requirements and relay them internally.

• Proactively identify potential equipment malfunctions and suggest corrective measures.

• Recommend product and quality enhancements.

• Provide management with suggestions for optimizing operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with more than 3 years of experience in servicing critical power equipment, OR a High School Diploma/GED combined with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating written and verbal information across various organizational levels.

• Advanced skill in utilizing Microsoft Office products.

• Moderate capability in project management using MS Project or Excel.

• Advanced aptitude in drafting test plans and reports that detail test outcomes.

• Advanced organizational skills and ability to meet deadlines in administrative tasks.

• Strong collaborator.

• Works with urgency and accountability until tasks are completed.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits provided.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D – fully employee-funded up to maximum limits.

• Short Term Disability – up to 26 weeks – Company paid.

• Long Term Disability – 60% of pay – Company paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation provided based on years of service for hourly and non-exempt roles.