Field Service Technician

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Carry out service tasks in accordance with established work instructions, customer orders, and the quality and safety standards set by ABB.

• Collaborate on-site with clients to pinpoint areas for operational enhancements and address challenges.

• Conduct on-site service tasks, troubleshoot technical issues, and perform certified troubleshooting.

• Compile material lists and ensure that the materials, parts, and equipment conform to quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Establish and nurture positive relationships with customers while effectively communicating service timelines and expectations.

• Recognize potential new sales opportunities and relay this information internally.

• Identify possible equipment failures and propose corrective measures.

• Suggest improvements for products and quality.

• Provide management with recommendations aimed at enhancing operations and customer service.

• Adhere to safety protocols, uphold safe working and environmental practices, and promptly report any unsafe practices or incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with over 3 years of experience in servicing critical power equipment, OR a High School Diploma/GED combined with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Proficient ability to interact and convey written and verbal information to various organizational levels.

• High-level proficiency in utilizing Microsoft Office products.

• Moderate capability in project management utilizing MS Project or Excel.

• Advanced skill in drafting test plans and reports that detail test outcomes.

• Strong organizational abilities with a track record of meeting deadlines on administrative tasks.

• Effective collaborator.

• Demonstrates a sense of urgency and ownership until tasks are completed.

• Must possess work authorization allowing employment with ABB in the US.

🏝️ Benefits

• Option to choose between two medical plan alternatives: a PPO plan known as the Copay Plan or a High Deductible Health Plan (inclusive of a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits.

• Company-paid life insurance equivalent to 2X base pay.

• Company-paid AD&D insurance equivalent to 1X base pay.

• Voluntary life and AD&D coverage available, fully paid by the employee up to specified maximums.

• Short Term Disability coverage for up to 26 weeks, provided by the company.

• Long Term Disability coverage at 60% of pay, company-paid, with the option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits fully paid by the employee (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave for up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation time based on years of service for hourly and non-exempt roles.