Field Service Technician

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Collaborate on-site with clients to pinpoint opportunities for operational enhancements and alleviate challenges.

• Carry out field service responsibilities, including diagnosing technical problems and performing certified on-site troubleshooting.

• Create material lists for service tasks, ensuring that all materials, components, and equipment comply with quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive customer relationships to boost satisfaction.

• Recognize potential new sales prospects while addressing client needs and relay this information internally.

• Proactively identify potential equipment malfunctions and propose corrective measures.

• Suggest product and quality enhancements.

• Provide management with suggestions for enhancing operations and customer service.

• Adhere to safety protocols and uphold safe working and environmental practices.

• Report unsafe practices and incidents in a timely manner.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 1+ years of experience in servicing critical power equipment OR an Associate's Degree in electrical technology with 3+ years of experience in servicing critical power equipment OR a High School Diploma/GED with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Advanced capability to interact and convey (both written and verbal) information to various levels within the organization.

• Proficient in using Microsoft Office products at an advanced level.

• Moderate experience in Project Management using MS Project or Excel.

• Advanced skills in writing test plans and reports that detail test outcomes.

• Exceptional organizational skills and ability to meet deadlines on administrative tasks.

• Works well in collaboration with others.

• Exhibits a sense of urgency and ownership until the job is completed!

• Candidates must already possess work authorization allowing them to work for ABB in the US.

• Willingness to travel 70-80% of the time.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-funded life insurance (2X base salary).

• Company-paid Accidental Death and Dismemberment (AD&D) insurance (1X base salary).

• Voluntary life and AD&D insurance – fully employee-funded up to specified maximums.

• Short Term Disability coverage – up to 26 weeks – funded by the company.

• Long Term Disability coverage – 60% of salary – funded by the company, with an option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – fully employee-funded (Accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP) offered.

• ABB provides 11 paid holidays.

• Vacation time is allocated based on years of service for hourly and non-exempt roles.