Field Service Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct installation, calibration, preventive maintenance, and repairs on electro-mechanical medical devices.

• Identify equipment failures, determine root causes, and enact corrective measures.

• Oversee the service area by scheduling service appointments, preventive maintenance, and travel arrangements.

• Keep service documentation, maintenance logs, inventory transactions, and calibrated testing equipment organized.

• Plan and procure parts while ensuring effective inventory management.

• Educate and assist customer personnel on the operation, maintenance, and inspection of equipment.

• Provide customers with updates on service status, estimated arrival times, and resolution of issues.

• Represent Vantive in a professional manner to customers and team members.

• Mentor and assist service technicians while contributing to meetings, training sessions, troubleshooting manuals, and best practices.

• Suggest service enhancements and keep leadership updated on operational requirements and challenges.

• Engage in installation projects, field actions, and designated initiatives; lead projects as required.

• Handle sensitive components carefully and adhere to hospital, environmental, health, and safety guidelines.

• Travel to clinical and stakeholder locations for technical assistance, training, and meetings.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• Background in biomedical engineering, including the installation, maintenance, and repair of medical devices.

• Capacity to diagnose problems, perform mechanical adjustments, and independently solve complex equipment issues.

• Ability to work autonomously and manage a designated service area.

• Strong interpersonal abilities and a professional, courteous demeanor.

• Exceptional verbal and written communication skills.

• Proficiency in Microsoft Office applications (Outlook, Word, Excel, Visio, Project, PowerPoint).

• Capability to operate in healthcare settings while following PPE protocols.

• Physical ability to stand, kneel, bend, and regularly lift up to 50 lbs, with occasional heavier lifting using proper aids.

• Willingness to travel 50–75% of the time, including overnight stays; readiness to drive long distances or fly.

• A valid driver’s license is required.

• An Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical discipline; OR an Associate’s degree or higher in an unrelated field with over 3 years of electro-mechanical troubleshooting experience; OR BMET certification with over 3 years of electro-mechanical troubleshooting experience; OR completion of a U.S. military electrical or biomedical equipment technology program.

• Prior field service experience is strongly preferred.

• Alignment with Vantive’s cultural principles: Care, Own it, Trust, and Innovate.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage starting on the first day of employment.

• Basic life, accident, short-term and long-term disability, and business travel accident insurance.

• Participation in the Aon Pooled Employer Plan (Aon PEP).

• Vantive 401(k) retirement savings plan.

• Investment options and financial literacy programs.

• Flexible Spending Accounts available.

• Educational assistance programs offered.

• Paid holidays included.

• Paid time off ranging between 20 to 35 days depending on tenure.

• Family and medical leaves of absence provided.

• Paid parental leave available.

• Commuting benefits offered.

• Employee Discount Program in place.

• Employee Assistance Program (EAP) available.

• Childcare benefits provided.