Field Service Representative – CCM

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Develop a work schedule and operate from home when not engaged in fieldwork.

• Offer technical assistance and customer support to CCM’s commercial roofing clientele.

• Oversee warranty inspections, provide job-site training, investigate warranty claims, offer product support, and prepare internal and external reports.

• Promote, demonstrate, and train customers on roofing products and their accessories.

• Cover a regional territory or customer base to guarantee quality installations of Carlisle Construction Materials products.

• Comprehend and comply with CCM and project-specific health and safety regulations.

• Arrange and carry out final inspections to issue warranties for Authorized Applicators.

• Deliver onsite technical support before, during, or after the installation of warranted projects.

• Educate clients and advocate for the correct installation of CCM products and systems.

• Function as the primary technical resource for customers in the designated territory.

• Conduct investigations related to warranty claims and products.

• Provide training presentations that include hands-on demonstrations for Authorized Applicators.

• Cultivate strong working relationships both internally and externally.

• Generate comprehensive written reports and correspondence for both internal and external audiences.

• Execute additional tasks and responsibilities as assigned.

⛳️ Requirements

• Minimum of a High School Diploma.

• Three years of experience in construction or commercial roofing.

• Possession of a valid driver’s license.

• Maintain a satisfactory driving record in line with company policy.

• Associate or bachelor’s degree is preferred.

• Demonstrate a strong work ethic and be self-motivated to handle multiple tasks independently.

• Exhibit a professional and positive attitude with robust interpersonal and customer service management skills.

• Possess clear and confident verbal and written communication abilities.

• Capability to comprehend general construction-related terminology, documents, tools, products, and installation practices.

• Comfortable using MS Office products and specific CCM software/hardware systems.

• Ability to work in various weather conditions, including heat, cold, and wet environments.

• Willingness to travel by air and motor vehicles.

• Availability for overnight travel as necessitated by territory requirements.

• Availability to work on active construction sites.

• Preparedness to complete a 9–12-week training program requiring travel and time in Carlisle, PA, including designated weeks on-site as needed.

🏝️ Benefits

• Opportunities for career growth and development.

• Tuition assistance offered.

• Comprehensive benefits package.

• Paid training program lasting 9–12 weeks.

• Company fully covers travel, lodging, and meal expenses during training.

• Flexibility to work remotely from home when not in the field.

• Classroom and hands-on training provided by the company.

• Occasional travel home during training weekends may be permitted.