Field Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver direct technical support for Diagnostic Imaging equipment installed by customers.

• Conduct preventative and corrective services, installations, and calibrations according to factory and customer specifications.

• Complete necessary documentation for government, business, and auditing purposes.

• Offer technical assistance outside of standard business hours and engage in on-call rotations.

• Execute emergency, remedial, and preventative technical services.

• Assess and document service calls while analyzing service history.

• Oversee repair parts cycle times to meet business objectives.

• Maintain customer service logs and internal service records.

• Communicate with customers daily to ensure resolution, follow-up, and satisfaction.

• Maintain and calibrate tools and testing equipment.

• Adhere to Quality Management System and Environmental Health and Safety standards.

• Address customer service delivery challenges and perform root-cause analysis.

• Engage in sales opportunities, including contract renewals and revenue initiatives.

• Integrate into hospital culture and collaborate with hospital resources to enhance service delivery.

• Establish an advisory and consultative presence with assigned hospitals.

• Coordinate with the Field Customer Team, Technical Account Manager, and Account Manager to ensure efficient service delivery across assigned customer accounts.

• Travel throughout Newfoundland and Labrador, and potentially to hospitals and clinics in New Brunswick, Prince Edward Island, and Nova Scotia.

• Attend training at GE Healthcare's healthcare institute in the United States.

⛳️ Requirements

• Technical Diploma in Electronics Engineering or equivalent experience or training.

• Demonstrated excellence in customer service skills.

• Effective communication abilities across various levels, both internally and externally.

• Proven experience in customer interaction, empathy, and service delivery.

• Strong written and verbal analytical and communication skills.

• Proficient technical and troubleshooting capabilities.

• Outstanding interpersonal and organizational skills.

• Ability to collaborate with a diverse, cross-functional team.

• Strong judgment skills to support team objectives independently.

• Capability to work autonomously without direct supervision.

• Experience in responding effectively to customer inquiries.

• Familiarity with interfacing with internal team members and external customers in a solution-oriented service model.

• Valid Canadian driver's license.

• Proficiency in English is required; French language skills are an asset.

• Experience with web applications and Microsoft Office suite products.

• Compliance with GEHC background checks, including post-offer drug testing.

• Adherence to customer access policies, including necessary immunizations and possible additional drug tests/background checks.

• Ability to lift, carry, push, and pull up to 35 lbs without assistance.

• Capacity to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity.

• Required visual abilities include color, close, distance, peripheral vision, and depth perception.

• Willingness to work after hours or participate in rotating on-call schedules, including weekends.

• Eligibility for international travel, including to the United States.

• A valid Canadian passport is required at the time of application for cross-border business travel.

• Experience servicing GE Healthcare or multi-vendor equipment is preferred.

• Prior experience in Diagnostic Imaging service across multiple modalities is preferred.

• Previous service experience with Life Support Systems or Biomedical Equipment is preferred.

🏝️ Benefits

• Competitive salary and benefits package as part of GE Healthcare's total rewards.

• Opportunities for career advancement.

• A culture that promotes care, collaboration, and support.

• Relocation assistance is not available.