Field Service Representative

This is a fully remote position, open to applicants in Washington.

📋 Description

• Install, configure, and test medical devices at customer sites according to company protocols.

• Conduct preventive maintenance, calibration, and safety inspections on equipment.

• Diagnose technical issues with devices, troubleshooting and resolving them promptly.

• Offer both on-site and remote technical assistance to healthcare professionals.

• Educate clinical staff and end-users on the correct operation and basic maintenance of equipment.

• Maintain precise service documentation, including service reports, logs, and compliance records.

• Ensure compliance with regulatory standards, safety protocols, and company policies (e.g., FDA, ISO).

• Oversee the assigned service territory, including visit scheduling and responding to service requests, while engaging third-party resources as necessary.

• Manage inventory of tools, parts, and service equipment.

• Collaborate with engineering, sales, and customer support teams to enhance customer satisfaction.

• Identify opportunities for service contract renewals, upgrades, or product enhancements.

⛳️ Requirements

• Preferred: Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related discipline.

• 2–5 years of experience in field service, medical device support, or a similar technical position.

• Consideration may be given to equivalent combinations of education and relevant hands-on experience.

• Strong grasp of electronics, mechanical systems, and medical equipment.

• Ability to read and interpret technical manuals, schematics, and diagrams.

• Proficient with diagnostic tools and troubleshooting methods.

• Familiarity with regulatory standards pertinent to medical devices is advantageous.

• Exceptional customer service and communication abilities.

• Strong analytical and problem-solving skills.

• Capability to work independently with minimal supervision.

• Effective time management and organizational skills.

• Ability to adapt in a dynamic, field-based environment.

• Willingness to travel frequently within the assigned territory (up to 75% or more).

• Must be comfortable working in clinical environments, including hospitals and laboratories.

• Ability to lift and transport equipment (typically up to 50 lbs).

• A valid driver’s license and a clean driving record are mandatory.

• Participation in on-call or after-hours support schedules may be required.

• Certification such as CBET (Certified Biomedical Equipment Technician) is preferred.

• Experience in supporting specific types of medical equipment (e.g., beds and stretchers, patient monitoring, diagnostic devices) is preferred.

• Knowledge of networking and IT systems related to medical devices is preferred.

🏝️ Benefits

• Performance-based bonuses or incentives.

• Company vehicle or travel reimbursement.

• Health, dental, and vision insurance.

• Retirement savings plan (e.g., 401(k)).

• Paid time off and holidays.

• Ongoing training and professional development opportunities.