Field Service Representative

This is a fully remote position, open to applicants in Washington.

📋 Description

• Install, configure, and test medical devices at client locations in accordance with company protocols.

• Conduct preventive maintenance, calibration, and safety inspections on equipment.

• Troubleshoot and repair devices, accurately diagnosing technical issues and resolving them promptly.

• Provide both on-site and remote technical assistance to healthcare professionals.

• Educate clinical staff and end-users on the correct operation of equipment and basic maintenance procedures.

• Keep precise service documentation, including service reports, logs, and compliance records.

• Ensure compliance with regulatory standards, safety protocols, and company policies (e.g., FDA, ISO).

• Manage the designated service area, which includes scheduling visits, responding to service inquiries, and liaising with third-party resources as necessary.

• Maintain an inventory of tools, parts, and service equipment.

• Collaborate with engineering, sales, and customer support teams to enhance customer satisfaction.

• Identify potential opportunities for service contract renewals, upgrades, or product enhancements.

⛳️ Requirements

• Preferably an Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field.

• 2 to 5 years of experience in field service, medical device support, or a similar technical position.

• An equivalent combination of education and practical technical experience may be acceptable.

• Strong knowledge of electronics, mechanical systems, and medical devices.

• Ability to read and interpret technical manuals, schematics, and diagrams.

• Proficient with diagnostic tools and troubleshooting methods.

• Familiarity with regulatory standards relevant to medical devices is advantageous.

• Exceptional customer service and communication abilities.

• Strong problem-solving skills and critical thinking capabilities.

• Ability to operate independently with minimal oversight.

• Effective time management and organizational competencies.

• Flexibility in a fast-paced, field-based environment.

• Frequent travel within the assigned territory (up to 75% or more).

• Capable of working in clinical environments, including hospitals and laboratories.

• Must be able to lift and transport equipment (typically up to 50 lbs).

• A valid driver’s license and a clean driving record are required.

• May need to participate in on-call or after-hours support rotations.

• Certification such as CBET (Certified Biomedical Equipment Technician) is preferred.

• Experience in supporting specific types of medical equipment (e.g., beds and stretchers, patient monitoring, diagnostic devices).

• Knowledge of networking and IT systems related to medical devices.

🏝️ Benefits

• Performance-based bonuses or incentives.

• Company vehicle or travel reimbursement.

• Health, dental, and vision insurance.

• Retirement savings plan (e.g., 401(k)).

• Paid time off and holidays.

• Continuous training and professional development opportunities.