Field Service Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Install, set up, and evaluate medical devices at client locations according to company protocols.

• Conduct preventive maintenance, calibration, and safety assessments on equipment.

• Diagnose technical issues accurately and resolve them promptly by troubleshooting and repairing devices.

• Deliver both on-site and remote technical assistance to healthcare professionals.

• Educate clinical staff and end-users on the correct operation and basic maintenance of equipment.

• Keep precise service documentation, including service reports, logs, and compliance records.

• Ensure compliance with regulatory standards, safety protocols, and company guidelines (e.g., FDA, ISO).

• Oversee the assigned service area, including scheduling visits, responding to service requests, and coordinating with third-party resources as necessary.

• Manage inventory of tools, parts, and service equipment.

• Collaborate with engineering, sales, and customer support teams to enhance customer satisfaction.

• Identify opportunities for renewing service contracts, upgrades, or product enhancements.

⛳️ Requirements

• Preferred Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related discipline.

• 2–5 years of experience in field service, medical device support, or a similar technical role.

• Equivalent combination of education and hands-on technical experience may be taken into account.

• Strong knowledge of electronics, mechanical systems, and medical equipment.

• Capability to read and interpret technical manuals, schematics, and diagrams.

• Proficiency with diagnostic tools and troubleshooting methods.

• Familiarity with regulatory standards relevant to medical devices is advantageous.

• Exceptional customer service and communication abilities.

• Strong problem-solving skills and critical thinking capabilities.

• Ability to work independently with minimal oversight.

• Effective time management and organizational skills.

• Flexibility in a dynamic, field-based environment.

• Willingness to travel frequently within the assigned territory (up to 75% or more).

• Ability to work in clinical environments, including hospitals and laboratories.

• Must be capable of lifting and moving equipment (typically up to 50 lbs).

• Valid driver’s license and a clean driving record are necessary.

• Participation in on-call or after-hours support schedules may be required.

• Certification such as CBET (Certified Biomedical Equipment Technician) is desirable.

• Experience supporting specific types of medical equipment (e.g., beds and stretchers, patient monitoring, diagnostic devices).

• Knowledge of networking and IT systems related to medical devices.

🏝️ Benefits

• Performance-based bonuses or incentives.

• Company vehicle or travel reimbursement.

• Health, dental, and vision insurance.

• Retirement savings plan (e.g., 401(k)).

• Paid time off and holidays.

• Continuous training and professional development opportunities.