Field Service Representative

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Install, configure, and test medical devices at client locations following company standards.

• Conduct preventive maintenance, calibration, and safety inspections on equipment.

• Diagnose technical issues accurately and troubleshoot devices to resolve problems promptly.

• Offer on-site and remote technical support to healthcare professionals.

• Educate clinical staff and end-users on the proper operation and basic maintenance of equipment.

• Maintain precise service documentation, including service reports, logs, and compliance records.

• Ensure compliance with regulatory requirements, safety standards, and company policies, including FDA and ISO regulations.

• Oversee the assigned service territory, including scheduling visits, responding to service requests, and coordinating with third-party resources as needed.

• Keep an inventory of tools, parts, and service equipment.

• Collaborate with engineering, sales, and customer support teams to enhance customer satisfaction.

• Identify potential opportunities for service contract renewals, upgrades, or product enhancements.

⛳️ Requirements

• Preferred Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related discipline.

• 2–5 years of experience in field service, medical device support, or a similar technical role.

• An equivalent combination of education and hands-on technical experience may be considered.

• Strong comprehension of electronics, mechanical systems, and medical equipment.

• Proficient in reading and interpreting technical manuals, schematics, and diagrams.

• Skilled with diagnostic tools and troubleshooting methods.

• Familiarity with regulatory standards pertinent to medical devices is advantageous.

• Exceptional customer service and communication abilities.

• Strong problem-solving and critical thinking skills.

• Capable of working independently with minimal oversight.

• Effective time management and organizational capabilities.

• Flexibility to adapt in a fast-paced, field-based environment.

• Willingness to travel frequently within the assigned territory (up to 75% or more).

• Ability to operate in clinical settings, including hospitals and laboratories.

• Must be capable of lifting and moving equipment (typically up to 50 lbs).

• A valid driver’s license and a clean driving record are required.

• May need to participate in on-call or after-hours support schedules.

• Certification, such as CBET (Certified Biomedical Equipment Technician), is preferred.

• Experience in supporting specific types of medical equipment (e.g., beds and stretchers, patient monitoring, diagnostic devices).

• Knowledge of networking and IT systems related to medical devices.

🏝️ Benefits

• Performance-based bonuses or incentives.

• Company vehicle or travel reimbursement.

• Health, dental, and vision insurance.

• Retirement savings plan (e.g., 401(k)).

• Paid time off and holidays.

• Continuous training and professional development opportunities.