Field Service Representative

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Install, configure, and conduct tests on medical devices at client locations following company protocols.

• Execute preventive maintenance, calibrate, and perform safety inspections on equipment.

• Diagnose and repair devices, accurately identifying technical issues and addressing them promptly.

• Offer both on-site and remote technical assistance to healthcare providers.

• Educate clinical personnel and end-users on the correct operation of equipment and basic maintenance procedures.

• Keep precise service documentation, including service reports, logs, and compliance records.

• Ensure compliance with regulatory standards, safety protocols, and company policies, including FDA and ISO guidelines.

• Oversee the assigned service region, managing visit schedules, responding to service requests, and coordinating with third-party resources as necessary.

• Maintain an inventory of tools, parts, and service equipment.

• Work collaboratively with engineering, sales, and customer support teams to enhance customer satisfaction.

• Recognize opportunities for renewing service contracts, upgrades, or product enhancements.

⛳️ Requirements

• An Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related discipline is preferred.

• 2 to 5 years of experience in field service, medical device support, or a comparable technical role.

• A combination of education and practical technical experience may also be accepted.

• Strong knowledge of electronics, mechanical systems, and medical equipment.

• Ability to read and interpret technical manuals, schematics, and diagrams.

• Proficient in using diagnostic tools and troubleshooting methods.

• Familiarity with regulatory standards relevant to medical devices is advantageous.

• Exceptional customer service and communication abilities.

• Strong analytical and problem-solving skills.

• Capability to work independently with minimal oversight.

• Effective time management and organizational skills.

• Flexibility to adapt to a fast-paced, field-based environment.

• Frequent travel within the assigned territory (up to 75% or more).

• Ability to operate in clinical environments, including hospitals and laboratories.

• Must be capable of lifting and moving equipment (typically up to 50 lbs).

• A valid driver’s license and a clean driving record are required.

• Participation in on-call or after-hours support may be required.

• Certification such as CBET (Certified Biomedical Equipment Technician) is preferred.

• Experience in supporting specific types of medical equipment (e.g., beds and stretchers, patient monitoring, diagnostic devices) is preferred.

• Knowledge of networking and IT systems related to medical devices is preferred.

🏝️ Benefits

• Performance-based bonuses or incentives.

• Company vehicle or travel reimbursement.

• Health, dental, and vision insurance.

• Retirement savings plan (e.g., 401(k)).

• Paid time off and holidays.

• Ongoing training and professional development opportunities.