Field Service Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Install, set up, and assess medical devices at client locations following company protocols.

• Conduct preventive maintenance, calibration, and safety inspections on equipment.

• Diagnose and rectify technical issues by troubleshooting and repairing devices efficiently.

• Offer both on-site and remote technical assistance to healthcare professionals.

• Educate clinical personnel and end-users on correct equipment usage and basic maintenance procedures.

• Keep precise service records, including service reports, logs, and compliance documentation.

• Ensure compliance with regulatory standards, safety protocols, and company policies (e.g., FDA, ISO).

• Oversee the designated service area, managing visit schedules and service requests, while coordinating with third-party resources as necessary.

• Maintain an inventory of tools, parts, and service equipment.

• Collaborate with engineering, sales, and customer support teams to enhance customer satisfaction.

• Recognize opportunities for service contract renewals, upgrades, or product enhancements.

⛳️ Requirements

• Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related discipline is preferred.

• 2–5 years of experience in field service, medical device support, or a similar technical position.

• A comparable combination of education and practical technical experience may be accepted.

• Strong knowledge of electronics, mechanical systems, and medical devices.

• Ability to read and comprehend technical manuals, schematics, and diagrams.

• Skilled in using diagnostic tools and troubleshooting methods.

• Familiarity with regulatory standards relevant to medical devices is an advantage.

• Exceptional customer service and communication abilities.

• Strong analytical and critical thinking skills.

• Capability to work independently with minimal oversight.

• Effective time management and organizational capabilities.

• Flexibility to adapt in a fast-paced, field-based setting.

• Willingness to travel frequently within the assigned territory (up to 75% or more).

• Ability to operate in clinical environments, including hospitals and laboratories.

• Must be capable of lifting and moving equipment (generally up to 50 lbs).

• A valid driver’s license and a clean driving history are required.

• Participation in on-call or after-hours support schedules may be necessary.

• Certification such as CBET (Certified Biomedical Equipment Technician) is preferred.

• Experience in supporting specific types of medical equipment (e.g., beds, stretchers, patient monitoring, diagnostic devices) is preferred.

• Knowledge of networking and IT systems related to medical devices is preferred.

🏝️ Benefits

• Performance-based bonuses or incentives.

• Company vehicle or travel reimbursement.

• Health, dental, and vision insurance.

• Retirement savings plan (e.g., 401(k)).

• Paid time off and holidays.

• Ongoing training and professional development opportunities.