Field Service Representative

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Install, configure, and test medical devices at customer locations in line with company standards.

• Conduct preventive maintenance, calibration, and safety assessments on equipment.

• Diagnose technical issues accurately and troubleshoot devices, ensuring timely repairs.

• Offer both on-site and remote technical assistance to healthcare professionals.

• Educate clinical staff and end-users on correct equipment usage and basic maintenance practices.

• Keep precise service documentation, including reports, logs, and compliance records.

• Ensure compliance with regulatory standards, safety policies, and company guidelines (e.g., FDA, ISO).

• Oversee the assigned service territory, scheduling visits, responding to service requests, and coordinating with third-party resources when necessary.

• Manage inventory of tools, parts, and service equipment.

• Collaborate with engineering, sales, and customer support teams to enhance customer satisfaction.

• Identify prospects for service contract renewals, upgrades, or product enhancements.

⛳️ Requirements

• An Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a similar field is preferred.

• 2 to 5 years of experience in field service, medical device support, or a relevant technical position.

• An equivalent combination of education and practical technical experience may be acceptable.

• Strong knowledge of electronics, mechanical systems, and medical equipment.

• Capability to read and interpret technical manuals, schematics, and diagrams.

• Proficient in using diagnostic tools and troubleshooting methodologies.

• Familiarity with regulatory standards pertinent to medical devices is advantageous.

• Outstanding customer service and communication abilities.

• Strong problem-solving skills and critical thinking capabilities.

• Ability to work independently with minimal oversight.

• Effective time management and organizational skills.

• Flexibility to adapt in a fast-paced, field-based environment.

• Willingness to travel frequently within the assigned territory (up to 75% or more).

• Capability to work in clinical environments, including hospitals and laboratories.

• Must be able to lift and transport equipment (typically up to 50 lbs).

• A valid driver’s license and a clean driving record are required.

• May need to participate in on-call or after-hours support schedules.

• Certification such as CBET (Certified Biomedical Equipment Technician) is preferred.

• Experience with specific medical equipment types (e.g., beds and stretchers, patient monitoring, diagnostic devices) is a plus.

• Knowledge of networking and IT systems related to medical devices is beneficial.

🏝️ Benefits

• Performance-based bonuses or incentives.

• Company vehicle or travel reimbursement.

• Health, dental, and vision insurance.

• Retirement savings plan (e.g., 401(k)).

• Paid time off and holidays.

• Continuous training and professional development opportunities.