Field Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Install, configure, and test medical devices at customer locations.

• Conduct preventive maintenance, calibration, and safety inspections on equipment.

• Diagnose technical issues, troubleshoot, and repair devices promptly.

• Offer both on-site and remote technical assistance to healthcare professionals.

• Educate clinical staff and end-users on the correct operation and basic upkeep of equipment.

• Keep precise service records, including service reports, logs, and compliance documentation.

• Ensure compliance with regulatory standards, safety protocols, and company policies, including FDA and ISO regulations.

• Oversee an assigned service territory, managing visit schedules and responding to service inquiries.

• Collaborate with third-party resources as necessary.

• Maintain an inventory of tools, parts, and service equipment.

• Work alongside engineering, sales, and customer support teams to enhance customer satisfaction.

• Identify prospects for service contract renewals, upgrades, or product enhancements.

⛳️ Requirements

• Preferred Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related discipline.

• 2–5 years of experience in field service, medical device support, or a similar technical position.

• A combination of education and practical technical experience may be acceptable.

• Solid understanding of electronics, mechanical systems, and medical devices.

• Competence in reading and interpreting technical manuals, schematics, and diagrams.

• Skilled in using diagnostic tools and troubleshooting methods.

• Knowledge of regulatory standards relevant to medical devices is advantageous.

• Exceptional customer service and communication skills.

• Strong analytical and critical thinking skills.

• Capacity to work independently with minimal oversight.

• Effective time management and organizational abilities.

• Flexibility to adapt in a dynamic, field-based environment.

• Willingness to travel frequently within the assigned territory (up to 75% or more).

• Capability to work in clinical environments, including hospitals and laboratories.

• Must be able to lift and transport equipment (generally up to 50 lbs).

• A valid driver’s license and a clean driving record are mandatory.

• Participation in on-call or after-hours support schedules may be required.

• Certification such as CBET (Certified Biomedical Equipment Technician) is preferred.

• Experience with specific types of medical equipment is preferred.

• Familiarity with networking and IT systems related to medical devices is preferred.

🏝️ Benefits

• Performance-based bonuses or incentives.

• Company vehicle or travel reimbursement.

• Health, dental, and vision insurance.

• Retirement savings plan (e.g., 401(k)).

• Paid time off and holidays.

• Continuous training and professional development opportunities.