Field Service Representative

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Conduct both in-shop and field service activities

• Travel to client locations to install, repair, and provide preventative maintenance for flooded and sealed batteries, chargers, and DC power distribution systems

• Engage with individuals at all organizational levels, both internally and externally

• Create and deliver safe equipment operation training for colleagues and clients

• Execute preventative maintenance inspections and document findings

• Replace faulty components, reassemble batteries, and fuse lead parts using a gas torch

• Measure the specific gravity of solutions

• Water, wash, clean, and neutralize customers’ batteries at their locations

• Install equipment at customer facilities in accordance with specifications

• Offer on-site technical support to diagnose and repair equipment

• Maintain performance documentation

• Serve as a communication bridge between customers and the organization

• Download battery and charger data through a monitoring device to resolve issues

• Occasionally report to the local EnerSys Service Center for mandatory training, inventory management, and parts pickup/drop-off

• Carry out additional assigned responsibilities

⛳️ Requirements

• A high school diploma or equivalent; or relevant industry experience and/or training; or a suitable combination of education and experience

• Basic proficiency in Microsoft Office and internet navigation

• Fundamental mechanical aptitude

• Prior customer service experience in field support roles

• Ability to read and comprehend documents in English and write effectively

• Capable of performing basic mathematics and solving simple equations

• Must be willing to work flexible hours and respond to after-hours service calls when necessary

• Certificate/Diploma in Mechanical/Electronics/Electrical or a related field (preferred)

• Basic understanding of electrical systems (preferred)

• Familiarity with test equipment and schematic interpretation (preferred)

• Hands-on experience in the field (preferred)

• Experience should primarily be in the Electrical field where applicable (preferred)

• Must possess a valid driver's license and maintain a safe driving record with minimal traffic violations

• Willingness and ability to travel to customer locations

• Prepared to undertake overnight travel, with a maximum of 5 days per month

• Must be at least 18 years old to operate a company vehicle; 21 years of age for nonregulated/CDL vehicles

• Willingness and ability to operate a forklift

• Must meet the company's driving criteria

• Must frequently bend, twist, reach, stoop, kneel, or crouch

• Must have the ability to distinguish colors

• Must be capable of lifting up to 50 pounds/23 kilos on a daily basis

• Must be able to stand for extended periods

• Employees are required to wear Personal Protective Equipment as mandated

• Must be available and willing to be on-call

• Must be able and willing to wear a respirator

• Must be prepared to work overtime

• Must be flexible to work varying schedules, including nights, weekends, and public holidays

• Must be willing to work in plant/warehouse settings

• Potential exposure to electrical hazards and lead/fiberglass products; periodic blood tests are required

🏝️ Benefits

• Quarterly Incentive Pay

• Paid time off and paid holidays

• Medical, dental, and vision insurance plans

• Life insurance coverage

• Short-term and long-term disability benefits

• Tuition reimbursement opportunities

• Flexible spending options

• Employee stock purchase plan

• 401K retirement plan

• Comprehensive training to enhance employee skills and competencies