Field Service Representative

This is a fully remote position, open to applicants in Washington.

📋 Description

• Provide field service to clients while supporting sales initiatives by servicing, promoting, demonstrating, and training on roofing systems, products, and accessories.

• Organize and perform inspections of completed roof installations.

• Evaluate membrane, insulation, and flashing; document observations and complete CCM reports.

• Offer contractor support with minor repairs to aid in project completion and approval.

• Conduct site visits to oversee roofing system installations and provide practical assistance.

• Identify installation mistakes and suggest corrective actions to adhere to project specifications and warranty requirements.

• Complete and submit various forms, letters, and reports through electronic methods and standard CCM forms.

• Provide phone support to roofing applicators regarding technical specifications and warranty stipulations.

• Engage with external parties and collaborate with internal CCM departments to address technical inquiries.

• Plan and execute training sessions for CCM roofing applicators.

• Demonstrate and carry out product and accessory installations, including splices, flashings, and insulation.

• Mentor and train newly onboarded Field Service Representatives and provide feedback on trainees.

• Schedule job start-ups and deliver on-site training for crew members.

• Investigate or conduct spot-checks on minor warranty claims, reporting root causes and findings.

• Ensure that scheduled vehicle maintenance is properly executed.

• Support field service activities for other Carlisle divisions, including splice sampling, sample collection, and issue investigations.

• Primarily work outdoors on commercial building roofs and travel approximately 600–700 miles per week, potentially up to 1,200 miles.

⛳️ Requirements

• Bachelor's degree or associate degree with 2 years of roofing or construction experience.

• At least 1 year of roofing or construction experience.

• Valid driver's license and a satisfactory driving record in line with company policy.

• Familiarity with Carlisle Construction Materials product specifications, applications, and company policies/procedures.

• Understanding of general roofing and construction principles/practices.

• Knowledge of safety procedures for roofing, hazardous materials, and driving.

• Proficiency in using laptops, tablets, smartphones, and software such as Word, Excel, PowerPoint, and CCM Inspect App.

• Comprehension of driving regulations and company organization/locations.

• Strong oral and written communication skills with managers, clients, and internal teams.

• Excellent interpersonal skills and the ability to understand client concerns.

• Organizational abilities, including independent scheduling and prompt responses.

• Inspection and report documentation skills using CCM Inspect App and site visit reports.

• Good eye-hand coordination, typing skills, and proficiency with hand/power tools.

• Effective use of technology for communication and reporting purposes.

• Capability to manage tasks independently with a proactive and motivated approach.

• Flexibility to adjust schedules and respond to work demands as needed.

• Safe and efficient operation of roofing and construction tools and equipment.

• Availability for a paid 9–12-week training program that involves travel and time in Carlisle, Pennsylvania.

🏝️ Benefits

• Opportunities for career growth and development.

• Tuition assistance.

• Comprehensive benefits package.

• Paid 9–12-week training program.

• Company fully covers travel, lodging, and meal expenses during training.

• Reimbursement for travel expenses according to the company’s travel and expense policy.

• Remote work arrangement available.

• Dedicated home office support expectation.

• Company-sponsored events.