Field Service Representative

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Develop a work schedule and work remotely when not on-site.

• Offer technical and customer service assistance for CCM’s commercial roofing clients.

• Oversee warranty inspections, job-site training, warranty claim assessments, product support, and generate internal and external reports.

• Promote, demonstrate, service, and train clients on roofing products and accessories.

• Support a designated regional territory or customer base to ensure top-quality installations of Carlisle Construction Materials products.

• Comply with CCM and project-specific health and safety protocols.

• Organize and execute final inspections to facilitate warranty issuance.

• Provide on-site technical support before, during, or after installations of warranted projects.

• Educate customers and advocate for proper installation of CCM products and systems.

• Act as the primary technical expert for the assigned territory and customer base.

• Conduct investigations into warranty claims and product issues.

• Deliver training sessions and practical demonstrations for Authorized Applicators.

• Cultivate internal and external professional relationships.

• Create comprehensive written reports and correspondence for both internal and external distribution.

• Perform any additional assigned responsibilities.

⛳️ Requirements

• A minimum of a High School Diploma.

• 3 years of experience in construction or commercial roofing.

• A valid driver's license and a satisfactory driving record per company policy.

• Capability to work independently while managing multiple tasks.

• Strong interpersonal skills and proficiency in customer service management.

• Clear and confident verbal and written communication abilities.

• Familiarity with general construction-related terminology, documents, tools, products, and installation practices.

• Proficient in using MS Office products and specific CCM software/hardware systems.

• Ability to work in varying weather conditions, including heat, cold, and wet environments.

• Willingness to travel by air and motor vehicles.

• Availability for overnight travel based on the demands and size of the territory.

• Commitment to a 9–12-week training program that includes travel and time spent in Carlisle, PA.

• Availability to stay in Carlisle during designated weeks throughout the training.

🏝️ Benefits

• Emphasis on safety, inclusion, career growth development, tuition assistance, and comprehensive benefits.

• Paid training program lasting 9–12 weeks.

• All travel, lodging, and meal expenses during training are fully covered by the company.

• Opportunity to work remotely when not in the field.

• Company-sponsored training on all products and procedures.