Field Service Engineer, Leeds Wakefield

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Perform daily servicing and maintenance of customer electric vehicle (EV) charging stations.

• Identify and fix electrical, hardware, software, and network-related issues.

• Execute repairs, including the replacement of defective parts and components.

• Assist with installation, commissioning, preventative maintenance, upgrades, and warranty tasks.

• Provide remote technical support to customers and field teams as needed.

• Keep precise service records, daily worksheets, and document company vehicle mileage.

• Oversee and replenish spare parts inventory.

• Collaborate with technical, engineering, and customer service teams.

• Support service and maintenance contracts while adhering to agreed response times and service standards.

• Ensure all work is performed safely, following company protocols and applicable electrical and EV charging standards.

• Participate in an on-call rotation, approximately one week every five weeks, from Monday to Monday, as required.

⛳️ Requirements

• Minimum of 2 years’ experience in a technical support or field service engineering position.

• Demonstrated experience in servicing, maintenance, and repairs.

• Proficient in using a multimeter and conducting continuity testing.

• Practical, hands-on approach with confidence in using tools.

• Strong skills in fault-finding and diagnostics.

• Ability to work both independently and collaboratively within a team.

• Effective communication skills, capable of clearly explaining technical issues to customers and colleagues.

• A full MANUAL UK driving licence.

• Right to reside and work in the UK.

• No more than 3 points on your driving licence.

• Desirable: experience in EV charging, automotive, clean energy, or electrical engineering fields.

• Desirable: previous experience with charging infrastructure or similar electrical devices.

• Desirable: experience in providing remote technical support.

• Desirable: prior involvement in an on-call or out-of-hours support rotation.

• Desirable: relevant engineering qualifications or technical training.

🏝️ Benefits

• Comprehensive internal training and applicable certifications.

• Opportunities for career development in the expanding EV charging sector.

• Provision of a company vehicle and necessary tools for the position.

• 33 days of holiday (including bank holidays) on a pro rata basis.

• Employer contributions to pension plans.

• Employee Assistance Programme available.

• Life insurance coverage up to 6 times salary.

• Extensive training and development opportunities.

• Permanent employment status.