Field Service Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Deliver onsite service and telephone assistance for Tosoh instrumentation and related peripheral components at client locations within a specified geographical area.

• Install, diagnose, repair, and schedule maintenance for Tosoh instruments.

• Ensure high-quality service delivery while adhering to company policies and procedures.

• Maintain knowledge and compliance with FDA and ISO quality system standards.

• Provide cross-coverage for other field service engineer territories and clients when necessary.

• Accurately complete administrative tasks in a timely manner.

• Organize, manage, and oversee trunk stock parts inventory.

• Collaborate with Instrument Service Center team members in the remanufacturing of Tosoh instruments.

• Arrange travel logistics, including accommodations, air travel, and other transport options.

• Ensure compliance in all work-related activities.

• Perform additional duties as assigned by service management.

⛳️ Requirements

• At least two years of field service support experience with medical equipment or a similar background.

• An associate degree in electronics, military technical training, or equivalent educational experience.

• Must possess and maintain a valid US driver's license with an acceptable driving record.

• Proficient in Windows 7/8/10 operating systems and Microsoft Office; capable of learning other software applications.

• Ability to read and interpret electronic schematics, fluidic diagrams, and mechanical blueprints.

• Experience with digital multimeters.

• Basic electronic soldering abilities and general electronic technician skills.

• Strong verbal and written communication skills.

• Good organizational abilities and meticulous attention to detail.

• Excellent customer service and problem-solving capabilities.

• Willingness to travel overnight and by air as needed, up to 65% of the time.

• Must reside within the service territory.

• Ability to identify problems, gather data, establish facts, and draw valid conclusions.

• Capacity to interpret technical instructions in mathematical and diagrammatic formats and handle both abstract and concrete variables.

• Experience working in an FDA or ISO regulated medical device sector.

• Familiarity with quality system requirements and a readiness to adapt to Tosoh's Quality System.

• Must consent to random drug testing and background checks.

• Must successfully pass a physical abilities assessment.

• Capability to obtain a valid passport.

• Ability to lift up to 77 pounds to mid-chest height or carry up to 50 pounds.

• Ability to work in biohazard environments and around moving mechanical parts, fumes or airborne particles, caustic chemicals, and potential electrical hazards.

🏝️ Benefits

• Company-provided essential equipment and training.

• Reasonable accommodations for individuals with disabilities.

• Equal Opportunity Employer (M/F/Disabled/Veterans).