Field Service Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Install, maintain, troubleshoot, repair, and replace components on NCR Voyix equipment, which includes Point of Sale systems, self-service checkouts, servers, back-office equipment, handheld terminals, and peripherals.

• Install new equipment and upgrade existing systems in accordance with Statements of Work.

• Assist with site preparation tasks, including cable installation, equipment staging, and testing.

• Execute modular swaps, unit replacements, and conduct periodic preventative maintenance.

• Take ownership of customer issues and incidents until resolution or appropriate escalation in line with SLAs.

• Address customer inquiries and escalate concerns to colleagues, team members, territory managers, or the Control Tower as needed.

• Foster customer relationships and establish local communication channels.

• Represent NCR Voyix in a positive manner to customers.

• Manage company assets utilized in service delivery, including tools, software, vehicles, documentation, and intellectual property.

• Maintain inventory of parts and keep accurate records.

• Precisely report calls, activities, expenses, customer asset details, and billing information.

• Dispatch daily based on a call-by-call basis or schedule work using automated reports to adhere to SLAs.

• Travel within, and potentially outside, the assigned territory to support projects, colleagues, and peak demands.

• Participate in operating-area shift patterns, which may include weekends, evenings, and occasional night shifts.

• Strive to meet established KPIs for customer satisfaction, quality, cost awareness, and safe operations.

⛳️ Requirements

• A clean driving license is required.

• High School Diploma or equivalent years of relevant experience.

• Basic computer skills, including proficiency in Windows OS navigation and familiarity with the Microsoft Office suite.

• Experience in PC hardware maintenance and support.

• Strong problem-solving abilities.

• Capacity to quickly acquire new skills.

• Ability to work effectively under pressure.

• Capability to meet deadlines while producing high-quality work.

• Excellent interpersonal and customer relationship skills.

• High level of mechanical and electrical aptitude.

• Experience in maintaining computer hardware (desktops, servers, peripherals), routers, networks, switches, and hubs.

• High degree of personal integrity.

• Flexibility to work a varied schedule, including nights, weekends, overtime, flex shifts, and on-call duties.

• Ability to lift and carry parts weighing up to 50 lbs. or 25 kg.

• Required training and certification may be needed for working at height and using handheld power tools.

🏝️ Benefits

• Additional allowances may be provided for night shifts where 24 x 7 customer support is required, in accordance with country guidelines.