Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Visit customer locations for initial setup and troubleshooting.

• Travel to client sites for equipment repairs, maintenance, or service level agreement (SLA) tasks.

• Provide support to customers on short notice and during non-scheduled days.

• Identify and report defective materials or questionable conditions for further assistance.

• Ensure that customers’ machines maintain a high-quality cosmetic appearance upon completion.

• Conduct advanced diagnostics, testing, and repairs.

• Stay informed about machine designs and participate in the latest training with Assembly support.

• Assemble spare parts and retrofit assemblies according to specifications.

• Maintain a positive attitude and represent the company and colleagues in a favorable light.

• Demonstrate a willingness to learn and take initiative to excel within the company.

• Organize and clean the work area on a daily basis.

• Uphold a professional personal appearance.

• Attend and engage in company meetings.

• Travel 75% or more to customer locations.

⛳️ Requirements

• High school diploma or GED equivalent (required).

• Two-year degree in Manufacturing, Electrical, Machine Assembly Technology, etc. (preferred).

• Willingness to travel approximately 85% or more (required).

• 5-7 years of relevant Field Service experience (required).

• 5-7 years of experience with manufacturing and automation equipment (preferred).

• 3-4 years of experience traveling as a Field Technician (required).

• Availability to be on-call and provide weekend support (required).

• Familiarity with Machine Based Inspection and Defect Detection Systems (preferred).

• Proficient in the use of hand tools and power tools.

• Competence in reading and interpreting assembly prints for mechanical hardware.

• Ability to read and comprehend basic electrical schematics for wiring on assemblies.

• Intermediate knowledge of mechanical systems.

• Basic understanding of technical mathematics.

• Basic to intermediate electrical knowledge.

• Capacity to understand and follow verbal and written instructions precisely.

• Clear verbal and written communication skills.

• Basic computer proficiency with MS Word, MS Excel, MS Outlook, and/or business software.

• Must be legally authorized to work for any employer in the U.S.; this position is not eligible for visa sponsorship.

🏝️ Benefits

• Relocation assistance available if required.

• Competitive compensation package that includes health, dental, vision insurance, and a retirement plan.

• Modern work environment that fosters a culture of improvement and new ideas.

• Global company with a broad customer base and expanding business.

• Opportunities for international collaboration within a network of experts to implement company-wide concepts.

• Work as part of a team that prioritizes customer needs.