Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee customer technical relationships following the sale of all Intuitive Surgical products within a designated region.

• Act as the senior technical authority for da Vinci Surgical systems across all platforms.

• Evaluate customer needs and facilitate pre-site planning and installation coordination.

• Independently manage and schedule both planned and unplanned customer appointments.

• Determine and assess follow-up visits to enhance system reliability.

• Evaluate functionality and repair Intuitive Surgical products using discretion and independent judgment.

• Identify problems, propose solutions, and provide insights to Product Support and Product Engineering regarding product or process improvements.

• Initiate discussions with hospitals about service contract renewals and articulate the value of service offerings.

• Assess the technical training requirements of customers and deliver training or support within an operating room setting.

• Handle administrative responsibilities, including spare parts inventory, returned material authorizations, calibrated equipment, training documentation, preventative maintenance scheduling, service contract billings, system configurations, and call escalation database management.

• Assist in sales training and marketing events by identifying potential issues and formulating strategies for resolution.

⛳️ Requirements

• A college degree in applied science or engineering is preferred; or equivalent experience/training, which may encompass extensive coursework in engineering or applied science.

• Experience as a Field Service Engineer, particularly in the medical device sector.

• Exceptional written and verbal communication abilities.

• Strong interpersonal skills.

• Proficient administrative and record-keeping capabilities.

• Comprehensive knowledge of operating room protocols.

• Proven history of building strong relationships with surgeons and hospital personnel.

• Demonstrated success in providing training support.

• Skilled in presenting the value of service offerings effectively.

• Proven capability to independently troubleshoot intricate electro-mechanical systems.

• Willingness to travel up to 80%, depending on account distribution.

🏝️ Benefits

• Employees have the option to work remotely.

• Remote work arrangements are available, with employees coming onsite as requested by management.

• Equal employment opportunities and strict prohibition of discrimination and harassment.

• Potential employer assistance for export licenses or Technology Control Plans where applicable.