Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Assist in the installation and commissioning of new customer systems.

• Conduct preventative maintenance and system calibrations, including NIST and ISO 17025 calibrations.

• Diagnose and resolve technical issues at customer locations.

• Evaluate product performance and determine root causes of problems.

• Engage with customers to understand their concerns and provide timely updates.

• Complete service documentation and reports utilizing CRM and service tools.

• Aid in parts ordering and service logistics processes.

• Suggest suitable service agreements based on customer requirements.

• Travel to customer sites throughout the West Coast and occasionally further.

• Collaborate closely with the Head of Global Service, Sales, and Service Administration teams.

• Ensure reliable system performance and deliver outstanding customer experiences.

⛳️ Requirements

• Bachelor’s degree in Engineering or a related technical field (Mechanical, Electrical, Mechatronics, Thermal, etc.).

• Strong enthusiasm for hands-on engineering, troubleshooting, and fieldwork.

• Eagerness to learn new technologies and systems.

• Excellent communication skills and a customer-oriented mindset.

• Ability to work independently with appropriate guidance and support.

• Detail-oriented with effective organizational skills.

• Basic computer proficiency, including Microsoft Word, Excel, and PowerPoint.

• Willingness to travel up to 50% of the time.

• U.S. Citizenship required (due to ITAR compliance).

• Candidates should be located within a reasonable driving distance of major airports in Orange County, Los Angeles, or Long Beach.

• 2 years of experience or internship, co-op, lab, or hands-on project experience is preferred, but not mandatory.

• Familiarity with refrigeration systems, electronics, thermal measurements, or mechanical systems is advantageous but not essential.

• Experience with CRM tools (HubSpot preferred) is beneficial but not required.

• Knowledge of RS-232 / IEEE communications is a plus but not mandatory.

• EPA 608 Certification is advantageous, or willingness to obtain it with company support.

• Service territory primarily covers the West Coast, with occasional U.S. or international travel as necessary.

🏝️ Benefits

• Structured training and on-the-job learning opportunities.

• Exposure to real customer environments and advanced systems.

• Clear pathway to develop technical and customer-facing engineering skills.

• Opportunity for growth within a global service organization.

• Comprehensive health and dental benefits package.

• Paid vacation and holidays.

• Paid sick leave.

• 401k plan with employer matching.

• Competitive salary.

• Company assistance in obtaining EPA 608 Certification.

• Mentorship and opportunities for technical development.

• Flexible remote/home office work arrangements.