Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver expert repair and maintenance services for cleaning machinery.

• Diagnose, service, and repair a variety of equipment.

• Complete service and repairs within the established Service Level Agreements.

• Provide exceptional customer support through courteous and knowledgeable communication.

• Attend scheduled jobs, follow-up calls, planned maintenance services, and Portable Appliance Test appointments.

• Uphold high standards of machinery service and repair.

• Comply with Health and Safety regulations and technician procedures.

• Update job statuses in real time using SERVICESMARTPro (SSP).

• Generate accurate reports following each site visit.

• Order parts for repair calls and oversee van-stock replenishment.

• Assist in the development and implementation of more efficient work systems.

• Maintain the condition and cleanliness of the vehicle.

• Participate in company service and business review meetings.

⛳️ Requirements

• Relevant certifications or training in industrial equipment repair and maintenance is advantageous.

• A valid UK Manual Driving Licence is essential.

• Proficient in diagnosing, servicing, and repairing industrial cleaning equipment such as vacuum cleaners, pressure washers, scrubbers, and sweepers.

• Strong mechanical aptitude with an understanding of mechanical, hydraulic, pneumatic, and electrical systems.

• Ability to interpret technical manuals, schematics, and diagrams.

• Excellent verbal and written communication skills.

• Proficient in the use of diagnostic instruments, hand tools, and power tools.

• Familiarity with safety protocols and regulatory requirements.

• Previous experience in servicing and repairing industrial cleaning equipment is highly desirable.

• Demonstrated experience in a field service engineering role, preferably within an industrial or manufacturing setting.

• Proven ability to diagnose and resolve equipment malfunctions.

• Experience with preventive maintenance practices and maintenance schedules.

• Prior experience in providing technical support and training on equipment operation and maintenance.

• Strong physical condition and capability to perform manual handling duties, including lifting heavy industrial battery packs.

• Proficient IT skills, including the use of tablet devices.

• Extensive experience with petrol, diesel, and LPG internal combustion engines.

🏝️ Benefits

• Competitive salary.

• Private healthcare.

• 21 days of annual leave plus bank holidays.

• Enhanced workplace pension scheme.

• Access to our discount and wellbeing portal, ICE Cube.

• Life assurance equal to 2x annual salary.

• Bonus payment of £100.00 after 5 years of service, and an additional £25.00 for each subsequent year of service.

• Holiday buy-back scheme.

• On-the-job training.

• Support for professional qualifications.

• Equal-opportunity, diverse, and inclusive workplace.