Field Service Coordinator

This is a fully remote position, open to applicants in Washington.

📋 Description

• Create, manage, and disseminate daily and weekly schedules for field staff.

• Organize technician and field personnel assignments based on project needs, availability, location, and scheduling priorities.

• Arrange necessary equipment, tools, materials, and resources for planned field activities.

• Act as the main point of coordination among field personnel, clients, project managers, and internal operations.

• Oversee field schedules and adjust them as priorities, client needs, or site conditions evolve.

• Relay schedule modifications, personnel requirements, delays, and conflicts to the relevant team members.

• Respond promptly and professionally to client scheduling and service inquiries.

• Assist management with workforce planning and upcoming project needs.

• Keep accurate records of schedules, equipment details, and field-service documentation.

• Monitor technician availability, job assignments, and future workloads.

• Aid in the preparation of weekly activity, project status, and scheduling reports.

• Help coordinate travel and site assignments for field personnel as needed.

• Identify scheduling conflicts or resource limitations and collaborate with management to devise solutions.

• Maintain clear communication with field teams to ensure personnel are aware of assignments, reporting locations, and scheduling expectations.

• Execute additional administrative and operational tasks as assigned.

⛳️ Requirements

• Previous experience in Salesforce or Salesforce Field Service, field service scheduling, dispatching, construction coordination, project coordination, or workforce scheduling is preferred.

• Experience in supporting electrical construction, power systems, commissioning, data centers, or other technical field-service settings is advantageous.

• Strong organizational abilities to manage multiple personnel, projects, and priorities concurrently.

• Exceptional written and verbal communication skills.

• Keen attention to detail and ability to maintain precise schedules and records.

• Capability to adapt swiftly when project schedules, manpower needs, or client priorities shift.

• Comfortable communicating directly with field personnel, project leadership, and clients.

• Proficient in computer applications, including Microsoft Outlook, Excel, Word, and scheduling or project-management software.

• Ability to work independently while effectively collaborating with operations and field teams.

• A valid driver's license may be required depending on the location and responsibilities.

• A high school diploma or equivalent is required.

• An associate or bachelor's degree in Business Administration, Construction Management, Project Management, or a related field is a plus.

• Prior scheduling or coordination experience in construction, electrical services, commissioning, power systems, data centers, or another field-service environment is preferred.

• Equivalent combinations of education and relevant professional experience will be considered.

• Ability to thrive in a fast-paced environment while managing multiple active schedules.

• Ability to perform tasks on a computer and communicate via phone, email, and other means.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive and dynamic work environment.

• Flexible scheduling options available.