Field Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote and on-site technical assistance to customers, contractors, and technicians regarding ABB equipment issues, including PV inverters, BESS, PCS equipment, medium-voltage equipment, auxiliary panels, cooling equipment, and communication systems.

• Collaborate with contractors and technicians to facilitate operations.

• Maintain ongoing communication with technicians to troubleshoot and resolve issues.

• Organize, oversee, and manage the scheduling of Service Technicians from one assignment to another.

• Ensure that assignments are adequately staffed and that technicians are aware of the assignment duration and their responsibilities.

• Accurately document and maintain records of activities performed.

• Ensure technicians are equipped with the necessary tools and supplies for their jobs.

• Coordinate and verify that technicians receive appropriate training and equipment.

• Manage inventory of supplies, including the procurement of tools, equipment, and personal protective equipment (PPE).

• Maintain regular communication with customers to ensure that completed work aligns with their needs.

• Address and resolve any employee or customer concerns or issues.

• Report directly to the Service Manager.

⛳️ Requirements

• High School Diploma and over 5 years of experience in the Maintenance Service sector, with a preference for experience in Renewable Energy Projects or related operations and maintenance industries.

• Extensive knowledge of communication networks, cooling systems, power electronics, and the interpretation of electrical diagrams, medium-voltage equipment, and electrical switchgear.

• Ability to read and interpret technical manuals, procedures, and regulations.

• Familiarity with EH&S regulations necessary for Technicians working on solar farms.

• Willingness to travel up to 80% of the time.

• Capability to travel and work autonomously.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits available.

• Company-paid life insurance at 2X base pay.

• Company-paid Accidental Death & Dismemberment (AD&D) at 1X base pay.

• Voluntary life and AD&D insurance, entirely employee-paid, up to established maximums.

• Company-sponsored Short Term Disability coverage for up to 26 weeks.

• Company-sponsored Long Term Disability coverage at 60% of pay, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available, fully employee-paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption services.

• Employee discount program offered.

• 401(k) Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays each year.

• Vacation time based on years of service for hourly and non-exempt roles.

• Vacation under a flexible time-off policy for salaried exempt positions.

• Opportunities for hands-on experience, mentorship, and learning.