Field Repair Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Diagnose and troubleshoot faulty lab instruments or testing equipment.

• Analyze mechanical systems and electronic circuits to identify root-cause failures.

• Conduct hands-on repairs for malfunctioning lab instruments or testing devices.

• Assess assemblies for compliance with manufacturer specifications.

• Travel both domestically and internationally to offer repair support to direct market clients.

• Provide recommendations to customers via phone and email for resolving lab instrument problems.

• Follow up on ongoing customer concerns.

• Dispatch replacement parts, refer queries to the main office for additional assistance, or execute on-site resolutions.

• Primarily serve the West Coast while supporting clients throughout North America.

⛳️ Requirements

• Recognized qualification in Electrical or Mechanical fields, including an apprenticeship and 5 years of relevant experience.

• Work experience with technical equipment, ideally in a laboratory environment.

• Ability to read and interpret documents, instructions, and manuals competently.

• Demonstrate diplomacy and tact when reporting non-conforming events (NCE) to management with urgency.

• Highly skilled in computer use and typing within a Windows environment.

• Proficient in Microsoft applications and relevant CRM systems.

• Experience and willingness to travel domestically and internationally.

• Maintain a clean driving record.

• Willingness and capacity to travel approximately 50% of the time on an annual basis.

• Applicants must live within a reasonable driving distance of a major airport.

🏝️ Benefits

• Year-end bonus.

• Company-sponsored retirement plan.

• Health insurance.

• Vision insurance.

• Dental insurance.

• Disability insurance.

• Life insurance.

• Generous paid time off.

• Paid holidays.

• Enjoy a fun and friendly work environment.