Field Repair Technician

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Diagnose and resolve issues with malfunctioning laboratory instruments or testing equipment.

• Examine mechanical systems and electronic circuits to identify root-cause failures.

• Conduct hands-on repairs for non-functioning lab instruments or testing equipment.

• Verify assemblies for compliance with manufacturer specifications.

• Travel both domestically and internationally to deliver repair support to direct market clients.

• Offer customers guidance via phone and email to address lab instrument concerns.

• Follow up on unresolved customer issues.

• Dispatch replacement parts as necessary.

• Escalate information to the main office for further assistance.

• Carry out on-site resolutions.

⛳️ Requirements

• Proven experience as a Field Repair Technician in the Phoenix, AZ region.

• Valid Electrical or Mechanical Qualification, complemented by an apprenticeship and 5 years of work experience.

• Background in working with technical equipment, ideally within a laboratory environment.

• Proficient in reading and interpreting documents, instructions, and manuals.

• Ability to report Non-Conforming Events (NCE) to management with diplomacy and urgency.

• Strong computer skills and typing proficiency.

• Familiarity with Windows operating systems and Microsoft applications.

• Proficient in relevant CRM systems.

• Experience and willingness to travel domestically and internationally.

• Clean driving record.

• Must live within a reasonable distance from a major airport.

• Willingness and capability to travel 50% of the time annually, both domestically and internationally.

🏝️ Benefits

• Year-end bonus.

• Company-funded retirement plan.

• Health insurance.

• Vision insurance.

• Dental insurance.

• Disability insurance.

• Life insurance.

• Generous Paid Time Off.

• Holidays.

• Enjoyable and friendly working environment.