Field Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise multi-location optometric practices while driving profitable sales growth.

• Provide daily management and resources to the designated practices.

• Establish revenue-generating objectives and patient-focused service strategies.

• Ensure customer service surpasses patient expectations and create initiatives for patient loyalty.

• Oversee business operations with accountability for financial and operational success.

• Execute process-improvement strategies throughout practice operations.

• Coach, role-play, and deliver ongoing training to enhance patient service and satisfaction.

• Lead the implementation of new practices, including post-acquisition integration, projects, marketing strategies, and frame board management.

• Act as a liaison among direct reports, doctors, different business lines, and shared services.

• Create scalable training materials and onboard new team members and doctors.

• Foster accountability for in-office behaviors that enhance KPI performance and patient loyalty.

• Guide change management and practice integration with support from stakeholders.

• Drive profitable store sales while cultivating a retail selling culture.

• Meet sales objectives and optimize revenue.

• Transform leadership guidance into actionable sales and profitability measures.

• Identify operational shortcomings and implement corrective actions.

• Collaborate with brand and sales teams on staff and sales training initiatives.

• Promote products and services while mentoring sales team members.

⛳️ Requirements

• Bachelor’s degree in a related field or equivalent experience.

• At least 3 years of management experience, including responsibilities for hiring, training, assigning tasks, and managing performance of direct reports.

• Extensive experience and sound judgment to plan and achieve goals.

• Capability to navigate complex situations within the organizational landscape and among multiple stakeholders.

• Strong leadership abilities to coordinate and inspire teams, management, and doctors.

• Financial management expertise to oversee budgets across various projects while ensuring return on investment, timing, and budget compliance.

• Proficient in managing risks and issues across multiple practices.

• Ability to gain cooperation from Senior Management and other departments.

• Decision-making skills with a balanced approach to business considerations.

• Excellent written and verbal communication skills alongside strong analytical abilities.

• Solid business acumen and problem-solving capabilities.

• Strategic abilities to support work envisioning, program planning, and forecasting.

• Willingness to travel as necessary (approximately 70%).

• For remote or hybrid roles, high engagement in virtual settings, including maintaining camera presence during meetings.

🏝️ Benefits

• Eligible bonuses and commissions may be included in the compensation package.

• VSP Vision benefits (specific benefits linked in posting).