Field Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide support for the X-Ray Systems division as a Field Service Engineer.

• Cultivate customer relationships by delivering effective technical support.

• Install, troubleshoot, service, and maintain equipment at client locations.

• Service laser printers, networks, CR and DR X-ray imaging devices, radio fluoroscopy equipment, and additional hospital apparatus.

• Generate service revenue by delivering solutions that align with the service portfolio.

• Conduct proactive visits to customers and maintain regular communication with clients and internal stakeholders.

• Identify and address customer concerns, adhering to escalation procedures when necessary.

• Establish clear expectations and fulfill customer commitments and arrival timelines.

• Engage in regional teamwork, mentoring, and process enhancement.

• Operate in accordance with state and federal regulations along with quality and safety standards.

• Oversee company assets, tools, testing equipment, vehicles, expenditures, parts, and documentation.

• Complete timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance records, installation documents, and related service documentation.

• Independently identify and resolve electronic, network, and mechanical issues.

• Carry out preventative maintenance, Field Change Orders, installations, and associated tasks.

• Provide telephone and remote technical support, including remote diagnostics as needed.

⛳️ Requirements

• Associate Degree in electronics or a comparable combination of education and experience.

• A minimum of 2 years of experience in diagnostic imaging or 4 years in the electronics sector, ideally in a field service role.

• Proficient knowledge of computers and networking.

• Competency in PC usage, including the Microsoft Office Suite.

• Ability to apply electronic, mechanical, and networking principles to install, diagnose, and repair equipment.

• Familiarity with necessary tools and testing equipment.

• Capability to comprehend and utilize technical terminology.

• Ability to read and interpret schematics and site drawings with minimal guidance.

• Strong organizational and multitasking abilities, self-discipline, and the autonomy to work independently.

• Capacity to adapt to evolving work demands in a complex, fast-paced environment.

• Ability to collaborate effectively in a team-oriented setting and share knowledge.

• Outstanding customer service skills.

• Strong written and verbal communication abilities.

• Must possess and maintain a valid driver’s license and a driving record in compliance with Fleet Policy.

• Experience with X-Ray or complex medical devices and familiarity with Carestream equipment is preferred.

• Must comply with customer-required certification/credentialing for facility access.

🏝️ Benefits

• Company-provided vehicle.

• Laptop.

• Cell phone.

• Annual incentive plan.

• Comprehensive benefits package.

• Home office arrangement.

• Occasional overnight travel accommodations.