Field Deployment Manager – Technical Solutions

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead end-to-end deployment projects from initial planning through to final go-live stages.

• Analyze building plans, floor plans, and construction drawings to ascertain device and gateway placements.

• Collaborate with third-party installers, contractors, client IT teams, facilities teams, and various stakeholders.

• Verify site prerequisites prior to the commencement of installation.

• Monitor device quantities, installation progress, logistics, dependencies, risks, and project milestones.

• Recognize deployment risks and proactively devise solutions.

• Provide technical guidance to contractors and address deployment obstacles.

• Maintain comprehensive project documentation, status reports, deployment records, and stakeholder communications.

• Confirm device installation, connectivity, configuration, and data reporting accuracy.

• Troubleshoot issues related to IP addressing, DHCP/DNS, VLANs, firewall rules, ports, proxies, connectivity, connected devices, gateways, sensors, cloud connectivity, and BMS integrations.

• Collaborate with customer network administrators to address network admission and access requirements.

• Assess the source of issues, whether they arise from the device, network, BMS, installation, or integration layer.

• Remotely diagnose field issues and direct contractors or customer teams for on-site resolution.

• Provide support for technically intricate customer issues and tickets, comprising roughly 20% of the role.

• Analyze BACnet communication, point discovery, mapping, and data-quality concerns when necessary.

• Collaborate across customer support, deployment, engineering, sales, and customer success teams.

• Escalate issues to engineering only when product-level intervention is essential.

• Document troubleshooting methodologies, solutions, and recurring technical challenges.

• Serve as a principal technical and project-facing point of contact for enterprise customers and stakeholders.

• Communicate timelines, dependencies, risks, resolutions, and business implications effectively.

• Ensure deployments are meticulously planned, executed timely, technically robust, and transitioned into production seamlessly.

⛳️ Requirements

• Over 3 years of experience managing or deploying physical technology in commercial buildings, including IoT, low-voltage systems, security, AV, telecom, BMS, HVAC controls, building automation, or similar technologies.

• Proven track record of overseeing projects from planning through to completion, not limited to field installation tasks.

• Proficient in reading and interpreting floor plans, building plans, and construction drawings.

• Solid understanding of IP networking principles, including IP addressing, DHCP/DNS, VLANs, firewall rules, ports, and overall network connectivity.

• Experience in coordinating third-party contractors, installers, field service teams, or vendors.

• Capability to independently troubleshoot technical issues and guide others through remote or on-site troubleshooting processes.

• Strong project coordination, organizational, and execution abilities.

• Excellent customer-facing communication skills.

• Proficiency in collaborating with diverse stakeholders, including enterprise customers, contractors, IT teams, facilities teams, and internal technical teams.

• Demonstrated business insight and understanding of the customer/business impact stemming from technical issues.

• Exceptional written and verbal communication skills.

• Willingness to take ownership of problems until resolution, rather than merely escalating them.

• Must currently reside in the Philippines and possess legal authorization to work there.

• Nice-to-have: Familiarity with BMS, HVAC controls, building automation, BACnet/BACnet IP, Modbus, IoT or connected-building technologies, enterprise deployments, contractors, cloud-connected hardware, SaaS/IoT products, enterprise customers, ticketing systems, major BMS platforms, security questionnaires, Wi-Fi, LoRaWAN, cellular connectivity, PoE, APIs, and WELL/LEED technologies.

🏝️ Benefits

• 100% Remote Work – Enjoy the flexibility of working from anywhere in the Philippines.

• Career Growth Opportunities – Acquire hands-on experience and engage in continuous learning.

• Collaborative & Innovative Team – Partner with skilled professionals who prioritize excellence.